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Business Analyst at LIGHTFEATHER IO LLC. . Location: Washington, D.C.. . LightFeather is seeking a dynamic and detail-oriented . Business Analyst.  to join our team, supporting business operations and enterprise-level projects. The ideal candidate will bring a blend of project management expertise, administrative acumen, and strong customer service skills, ensuring smooth onboarding and offboarding processes, effective communication, and operational efficiency.. . This role provides the opportunity to work on impactful, high-visibility projects within a collaborative environment. You’ll help streamline operations, enhance efficiency, and contribute to an organization that values innovation, agility, and professionalism.. . Location:. Fully Remote (EST hours). Job Type:. Full-time. Citizenship:. U.S. Citizenship Required. Clearance Requirement:. Active Secret or Top Secret Security Clearance. . Key Responsibilities:. . . . Coordinate and manage project tasks, timelines, and deliverables to ensure successful completion.. . . . Serve as a liaison between the Product Lead Enterprise Computing Office and key stakeholders, providing status reports, addressing task requests, and driving new initiatives.. . . . Maintain and update personnel tracking for all personnel, ensuring all training and certifications remain current.. . . . Develop, refine, and maintain Standard Operating Procedures (SOPs) for onboarding and quarterly reaffirmation processes.. . . . Lead the design and implementation of automated workflows for onboarding, offboarding, and quarterly reaffirmations.. . . . Administer and manage Jira and other Atlassian suite tools, ensuring projects remain well-documented and transparent.. . . . Communicate effectively with team members, leadership, and external stakeholders, delivering polished talking points and briefings as needed.. . . . Leverage ServiceNow and Microsoft Office applications to streamline reporting, tracking, and project oversight.. . . . Conduct meeting coordination, facilitating productive discussions and ensuring timely follow-ups.. . . . Required Qualifications and Skills:. . . . US Citizenship.. . . . Active Secret clearance.. . . . Solid background in business operations and executive-level office administration.. . . . Demonstrated expertise in onboarding, offboarding, and training processes.. . . . Strong oral and written communication skills, capable of drafting concise reports, talking points, and briefings.. . . . Proven experience as a federal contractor, with a commitment to delivering exceptional customer service.. . . . Skilled in Microsoft Office applications, Cloud Environments, and ServiceNow platform usage.. . . . Knowledgeable in management and compliance tracking.. . . . Proven ability to manage multiple priorities and maintain organized, detailed documentation.. . . . Must be able to work on-site (5 days/week) in Washington, DC.. . . . Preferred:. . . . Certified Scrum Master (CSM) or equivalent certification.. . . . Experience with Agile methodologies, including a strong understanding of Scrum and project management best practices.. . . . Experience managing and administering Atlassian suite tools, including Jira.. . . . Experience developing automated solutions for onboarding and reaffirmation processes.. . . . Familiarity with federal regulations and guidelines for contractor personnel onboarding and training.. . . . Prior experience supporting enterprise-level computing initiatives.. . . . Why Join LightFeather?. You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. Experience variety, fulfillment, and the opportunity to work with some of the best in the industry. We are committed to fostering a diverse and inclusive environment where everyone is valued and respected..