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Senior Account Manager at GR8_TECH. . Location: Anywhere. GR8. _TECH builds B2B iGaming platforms for operators who play to lead.. . We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.. . With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.. . Our ambition drives us. Our people make it real.. . If you’re a challenger in spirit and a champion in action — join us.. Why this role exists:. . This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.. . What you’ll drive:. . Strategy & Business Growth. . . Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.. . Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.. . Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.. . . Client Advocacy & Discovery. . . Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.. . Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.. . Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.. . . Delivery & Operational Excellence. . . Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.. . Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.. . Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.. . . Cross-Team Leadership & Expertise Transfer. . . Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.. . Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.. . . What makes you a GR8 fit:. . Must-Have. . . 3+ years of experience.  . in iGaming. (either as an Account Manager or in a similar client-facing platform role).. . Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.. . English proficiency at B2 level or higher.. . Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.. . Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.. . Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).. . Resilience and empathy in communication.. . A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems.. . Excellent time management skills and ability to prioritize effectively.. . . Nice-to-Have. . . Experience training or mentoring junior Account Managers.. . Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).. . A strong network of existing operator contacts in the iGaming industry.. . Why you’ll love working here: . . Benefits Cafeteria. — annual budget you allocate to:. . Sports • Medical • Mental health • Home office • Languages.. . Work-life & support. . . Paid maternity/paternity leave + monthly childcare allowance.. . 20+ vacation days, unlimited sick leave, emergency time off.. . Remote-first + tech support + coworking compensation.. . Team events (online/offline/offsite).. . Learning culture with internal courses + growth programs.. . . Our culture & core values:. . GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.. . FUELLED BY TRUST. : we’re open, honest, and have each other’s backs.. . OWN YOUR GAME. : we take initiative and own what we do.. . ACCELER8. : we move fast, focus smart, and keep it simple.. . CHALLENGE ACCEPTED. : we grow through challenges and stay curious.. . BULLETPROOF. : we’re resilient, ready, and always have a plan.