We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

HSO India | D365 CE Lead Functional (Field Service) at HSO Group B.V.. . Location: India. . Job Description. . Position: Lead Functional Consultant – D365 CE (Field Service). . Company:. HSO India Pvt. Ltd.. Level:. 4.3 – Lead Functional Consultant. Experience:. 10+ Years. Work Mode:. Remote / Work From Home – India. Employment Type:. Full-Time. Compensation:. Best in the Market. . About the Role. . HSO India is looking for an experienced . Lead Functional Consultant – Microsoft Dynamics 365 Customer Engagement (CE). with strong hands-on expertise in . Dynamics 365 Field Service. and functional experience in at least two additional Dynamics 365 CE modules, such as Sales and Customer Service.. . The ideal candidate should have extensive experience in leading end-to-end D365 CE implementations, understanding complex business requirements, designing scalable functional solutions, configuring D365 applications, and providing functional leadership across customer engagements.. . The candidate will work closely with customers, technical teams, solution architects, and project stakeholders to deliver successful implementations, enhancements, and managed services engagements.. . Key Responsibilities. . . . Lead functional consulting activities across Microsoft Dynamics 365 Field Service implementations.. . . . Drive end-to-end functional solution design, configuration, and implementation of D365 Field Service.. . . . Gather and analyze business requirements and translate them into scalable Dynamics 365 CE solutions.. . . . Conduct requirement-gathering workshops, discovery sessions, demonstrations, fit-gap analysis, and solution walkthroughs.. . . . Design, configure, and implement D365 Field Service capabilities based on business requirements, including:. . . . Work Order Management and Lifecycle Management. . . . Incident Types and Service Tasks. . . . Resource Scheduling and Optimization. . . . Schedule Board Configuration. . . . Bookable Resources and Resource Characteristics. . . . Customer Assets and Asset Management. . . . Agreements and Entitlements. . . . Inspections and Service Task Management. . . . Inventory, Products, and Warehouse Management. . . . Field Service Mobile Application. . . . Time Tracking and Service Reporting. . . . Preventive Maintenance and Recurring Work Orders. . . . . . Design and implement field service business processes, including work order creation, technician scheduling, dispatching, service execution, and work order closure.. . . . Provide functional expertise in at least two additional D365 CE modules, such as:. . . . Dynamics 365 Sales. . . . Dynamics 365 Customer Service. . . . Dynamics 365 Customer Insights – Data. . . . . . Understand cross-functional business processes and ensure seamless integration between D365 CE modules.. . . . Prepare functional specifications and collaborate with technical teams on customizations, integrations, and extensions.. . . . Work closely with development teams on Microsoft Dataverse, Power Platform, Power Automate, plugins, workflows, business rules, and integrations.. . . . Lead data migration, system integrations, functional testing, UAT, deployment, go-live, and post-go-live activities.. . . . Develop test scenarios and test cases and support business users during UAT.. . . . Troubleshoot complex functional issues and provide effective solutions within agreed SLAs.. . . . Conduct customer demonstrations, end-user training, and knowledge-transfer sessions.. . . . Prepare functional design documents, solution documentation, user guides, and training materials.. . . . Participate in production support and managed services engagements when required.. . . . Collaborate with offshore and onshore teams and manage communication with global customers and stakeholders.. . . . Provide functional leadership, guidance, and mentoring to junior consultants.. . . . Review functional deliverables and ensure adherence to Microsoft Dynamics 365 implementation best practices.. . . . Contribute to solution design discussions, continuous improvement initiatives, and delivery excellence.. . . . Required Skills & Experience. . . . 10+ years of experience. in Microsoft Dynamics 365 CE / CRM functional consulting.. . . . Strong hands-on implementation experience in . Microsoft Dynamics 365 Field Service (Mandatory). .. . . . Strong functional experience in at least two additional D365 CE modules, preferably Dynamics 365 Sales and Customer Service.. . . . Proven experience leading end-to-end D365 CE implementations and/or managed services engagements.. . . . Strong understanding of field service business processes, service operations, work order management, and resource scheduling.. . . . Hands-on experience with D365 Field Service capabilities, including:. . . . Work Order Management and Lifecycle. . . . Resource Scheduling and Optimization (RSO). . . . Schedule Board and Dispatch Management. . . . Bookable Resources and Resource Characteristics. . . . Customer Assets and Asset Management. . . . Agreements, Entitlements, and Service Contracts. . . . Inspections and Service Tasks. . . . Inventory, Products, and Warehouses. . . . Field Service Mobile Application. . . . Preventive Maintenance and Recurring Work Orders. . . . Time Tracking and Service Reporting. . . . . . Strong understanding of D365 Sales and Customer Service business processes.. . . . Experience in requirement gathering, business process mapping, fit-gap analysis, solution design, functional configuration, testing, and deployment.. . . . Hands-on experience working with Microsoft Dataverse and Power Platform.. . . . Good understanding of Power Automate, Power Apps, workflows, business rules, and integrations.. . . . Experience preparing functional specifications, solution design documents, and implementation deliverables.. . . . Ability to work closely with technical developers, solution architects, and integration teams.. . . . Experience handling complex customer requirements and providing appropriate functional solutions.. . . . Strong analytical, problem-solving, and troubleshooting skills.. . . . Excellent communication, stakeholder-management, and customer-facing skills.. . . . Proven ability to lead functional teams, manage project deliverables, and mentor junior consultants.. . . . Preferred Qualifications. . . . Microsoft Dynamics 365 / Power Platform certifications such as:. . . . MB-240 – Microsoft Dynamics 365 Field Service Functional Consultant. . . . MB-210 – Microsoft Dynamics 365 Sales Functional Consultant. . . . MB-230 – Microsoft Dynamics 365 Customer Service Functional Consultant. . . . PL-200 – Microsoft Power Platform Functional Consultant. . . . . . Experience with Dynamics 365 Field Service mobile capabilities and offline configurations.. . . . Knowledge of Connected Field Service and IoT-based service management is an added advantage.. . . . Experience with Resource Scheduling Optimization (RSO).. . . . Experience with Azure services, Dataverse APIs, and third-party integrations.. . . . Experience working with Azure DevOps for backlog management, requirements, testing, and project tracking.. . . . Experience in global implementations involving multiple regions, business units, or countries.. . . . Experience in Managed Services / Application Support environments.. . . . Experience working in Agile/Scrum delivery methodologies.. . . . Key Competencies. . . . Microsoft Dynamics 365 CE Functional Consulting. . . . Dynamics 365 Field Service. . . . Work Order and Service Management. . . . Resource Scheduling and Optimization. . . . Schedule Board and Dispatch Management. . . . Customer Asset and Inventory Management. . . . Dynamics 365 Sales / Customer Service. . . . CRM Business Process Understanding. . . . Requirement Gathering and Business Analysis. . . . Solution Design and Functional Configuration. . . . Microsoft Dataverse and Power Platform. . . . Power Automate and Power Apps. . . . Testing, UAT and Deployment. . . . Data Migration and Integrations. . . . Stakeholder and Customer Management. . . . Functional Leadership and Team Mentoring. . . . Problem Solving and Troubleshooting. . . . . Position Summary. . Position:. Lead Functional Consultant – D365 CE (Field Service). Level:. 4.3 – Lead Functional Consultant. Experience:. 10+ Years. Primary Module:. Microsoft Dynamics 365 Field Service (Mandatory). Additional Modules:. Minimum 2 – Dynamics 365 Sales, Customer Service, or other relevant D365 CE modules. Work Mode:. Remote / Work From Home – India. Employment Type:. Full-Time. Salary:. Best in the Market.