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Senior Growth Consultant - CRM – Maternity Cover at Phiture GmbH. . Location: Remote in Spain. Hi, we’re Phiture — the mobile growth consultancy working with the teams behind leading apps like Adobe, Headspace, and LEGO® 👋. We’re setting the standard for growth in the brave new digital world, and we need great people to join our global team!. WHAT TO EXPECT:. . Join Phiture's CRM & Retention team as a . Senior CRM Consultant, covering maternity . leave for one of our most senior consultants on our . flagship HBO Max account. . . You'll lead high-impact CRM and lifecycle marketing programs for one of our largest and most technically demanding clients, working across EMEA (and APAC). This is a hands-on role combining deep technical Braze expertise with senior-level client relationship ownership — you'll be the primary point of contact for key stakeholders, responsible for maintaining the trust and quality bar this account has built over several years, including award-winning campaign work (Braze Torchie Awards, People's Choice Award for CRM Campaign of the Year).. . This is a fixed-term engagement (approx. 5-6 months) starting mid-November to early December, allowing sufficient time to onboard and shadow before full handover.. . WHAT YOU’LL DO:. . . Own Day-to-Day Client Relationship. : Act as the senior point of contact for our client stakeholders, maintaining the level of trust, responsiveness, and strategic input the account is known for.. . Lead CRM Technical Architecture & Audits. : Conduct advanced audits of CRM setups, including taxonomy, event structure, API integrations, custom attributes, and webhook flows, ensuring accurate data flows and scalable architecture within Braze.. . Maximize Braze Capabilities. : Deeply leverage Braze's advanced personalization and automation capabilities such as custom events, real-time triggers, Liquid logic, and dynamic content to maintain and evolve our clients’ lifecycle programs.. . Manage Lifecycle Campaign Execution. : Own planning and execution of end-to-end lifecycle marketing strategies across channels (email, push, in-app, SMS), aligned to HBO Max's user journeys and business goals, including large-scale, high-profile campaigns (e.g. major content launches, live events).. . Cross-Functional Orchestration. : Collaborate closely with Creative, Retention, Martech, and CRM Ops counterparts (both Phiture-side and client-side) to keep campaigns aligned and delivered on time.. . Data Integrity & Technical Troubleshooting. : Work with client dev/data teams to validate event instrumentation, user segmentation logic, and troubleshoot CRM workflows, APIs, and marketing data pipelines.. . Drive Experimentation. : Design and implement A/B and multivariate tests across channels to optimize lifecycle touchpoints.. . Analyze & Report on Performance. : Translate retention/engagement KPIs and cohort behavior (via Amplitude, Mixpanel, or Looker) into clear, actionable insights and recommendations for both internal team and client.. . Coach where needed. : Support and mentor any freelance or junior support resources allocated to the account during the engagement.. . . WHAT YOU’LL NEED: . . . 5+ years of hands-on experience in CRM. , lifecycle marketing, or marketing automation, ideally for large-scale mobile/streaming or subscription products.. . Deep, hands-on expertise with Braze specifically. - API usage, Liquid logic, webhook setups, custom events/attributes, and advanced campaign architecture.. . Comfortable performing technical audits. and working directly with client product/data teams on taxonomy, tracking plans, and event schemas.. . Strong data literacy. : able to query and interpret data, build dashboards, and translate findings into recommendations, using tools like Amplitude, Mixpanel, Looker, or Tableau.. . Proven experience owning senior-level client relationships independently. - this role requires stepping into an established, high-trust relationship with minimal ramp-up support.. . Deep understanding of retention/engagement mechanics. for large consumer/subscription products, including behavioral triggers, cohort segmentation, and monetization models.. . Proficient with HTML. for messaging templates and troubleshooting cross-device layout issues.. . Excellent client communication skills. and confidence leading client workshops, meetings, and audits independently, including with senior client stakeholders.. . Fluent in English. (verbal and written).. . Available to start mid-November to early December. , for a fixed-term engagement of approximately. 5-6 months. .. . . Nice to Have. . . Prior experience with entertainment/streaming or subscription-based media clients.. . Familiarity with multi-market/multi-region CRM programs (EMEA + APAC).. . Experience with experimentation design and testing platforms.. . Experience working in agile squads or cross-functional pods.. . Experience with ASO and performance marketing.. . . WHAT WE OFFER YOU:. . . Flexible Remote Work. — Unlimited remote work within your home country (EMEA), plus up to 90 days per year internationally.. . Generous Vacation Allowance. — Enjoy up to 30 days of paid vacation annually, plus extra days for special occasions (country-specific), so you can recharge and pursue your passions.. . Quarterly Bonus Opportunities. — Boost your earnings through our quarterly bonus scheme, directly linked to our shared success.. . Mental Wellness Prioritized. — Free, confidential mental health support from licensed therapists through our partnership with Oliva.. . Personal Development Investment. — €1,000 annual personal growth budget and 10 dedicated learning hours each month, empowering your continuous growth.. . Flexible Working Hours. — Shape your workday around your lifestyle and productivity, choosing working patterns that best suit you.. . Vibrant Berlin Office. — Enjoy a flexible, pet-friendly workspace at our spacious headquarters located in one of Berlin’s most vibrant neighborhoods.. . Global Team Connection. — Regular team-building events and a memorable annual all-expenses-paid company offsite.. . Tailored Career Growth. — A personalized career roadmap and development plan designed to keep you advancing professionally.. . Home Office Allowance. — Monthly remote-work cash allowance to level up your home workspace or help cover internet costs.. . Premium Onboarding Kit. — Branded Phiture gear and your very own MacBook from day one.. . Thoughtful Celebrations . — Responsibly sourced birthday, anniversary, and seasonal gifts, because every milestone deserves recognition.. . We encourage all qualified individuals to apply, regardless of their age, gender identity, ethnicity, sexual orientation, disability status, or religion. We celebrate diversity and are excited about building teams that represent a variety of backgrounds, perspectives, and skills. All employment decisions are based on qualifications, merit, and business needs.