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IT Support Specialist at DICE. . Location: London. IT Support Specialist - London. . Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on the dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.. . We're looking for a curious, hands-on IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role — you will be a part of a 2-person team, meaning you will be doing a bit of everything, including end-user support, networking, security and system administration (which will provide you with exposure to many systems and technologies). . At DICE, you’ll be part of the company redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work you’re proud of.. . About the role. . You'll be responsible for on-site and remote end-user support, administration of our core IT systems (Google Workspace, Notion, Slack, Jira, and more), managing access and devices across a mostly macOS environment, and contributing to internal tooling projects.. . You will. . . Manage macOS devices via Kandji MDM — deployments, policies, and our custom OpenVPN setup.. . Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions.. . Provide AV support for meeting rooms, all-hands, event spaces and office technology.. . Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently.. . Document runbooks, processes, and internal guides clearly and consistently.. . Support 25 Windows devices via Intune users (alongside our primary macOS environment).. . Use available platforms to automate common requests and reduce toil.. . . You are. . . Genuinely passionate about live music and events.. . Detail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox.. . Organised and dependable, comfortable juggling multiple tasks without dropping quality.. . A self-starter who takes ownership of tasks end-to-end with minimal oversight.. . Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves.. . Collaborative by nature.. . . You'll need. . Core IT skills. . . Solid macOS software/hardware support.. . Experience with MDM tools (Kandji, Jamf, Intune, or similar).. . Identity and access management —  Google Workspace, SSO and other SaaS platforms.. . . Mindset. . . You ask "why does this keep happening?" before closing a ticket.. . You're comfortable with ambiguity and can prioritise without hand-holding.. . You write things down — runbooks, notes, decisions.. . You want to understand how things work, not just fix symptoms.. . . Nice to Have. . . Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.).. . Networking fundamentals: VLANs, firewalls, switches, VPN concepts.. . Any Slack bot, webhook, or internal tooling project you've built — even a small one.. . Scripts & automation — you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks.. . . About DICE. . DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters.. . We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more . diverse, equitable and inclusive DICE. .. . We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process.. . Application process. . Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.. . For information on how we use your data, please view our . Candidate Privacy Policy. .. . We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humans. . If you would like more information about how your data is processed, please contact us.