We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Service Representative (English) at primexbt. . Location: Remote. How you are going to make an impact 🛠 . . . Respond to customer queries promptly and efficiently through emails, live chat and phone calls.. . Work together with various departments to address complex problems and escalate issues when necessary.. . Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques.. . Record and document repetitive issues to contribute to process improvement.. . Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.. . Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.. . Identify and execute initiatives to improve the overall customer experience.. . . Discover your Fit 🪄 . . . Experience in fintech (forex/crypto). . . 1+ years of online customer support experience.. . Excellent written and oral English.. . Excellent interpersonal and communication skills.. . Ability to manage or navigate stressful situations.. . Experienced with using customer service software, tools and databases. . . Conditions of work:. . Shifts are 2/2 4am-4pm GMT. . We are ready to provide for you. . . 100% remote job at any place you wish. . Competitive salary based on your experience. . Opportunity to work in international and cross-functional team with challenging and in-demand product. . Performance-based bonus every quarter based on your results. . Medical insurance after probation period. . Additional sick leaves every 6 months. . Birthday gifts. . . ! Please provide cv in English !