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Senior Product Manager, Patient Experience (Full-Time) at Diana Health. . Location: Remote. About Diana Health:. . Diana Health is a network of modern women’s health practices working in partnership with hospitals to reimagine the maternity and women’s healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. . . With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health employees are well-supported to bring their very best to the work they love. Come join us!. . Role Description:. . Diana Health is looking for an entrepreneurial, human-centered Senior Product Manager to join our Product Team and lead our patient experience efforts. As a tech-enabled services business, our product team uses a data-driven, product mindset to develop both service and technology-oriented solutions for our patients and care teams. We are looking for someone that is passionate about patient-centered care - and excited about owning our patent experience both longitudinally and across our episodes of care. . . As the Senior Product Manager, you will play a critical role in shaping our patient experience strategy and ensuring that we deliver on the Diana Health Difference at scale. The ideal candidate will have a deep understanding of the healthcare landscape, particularly in women’s health, and a proven track record of successfully bringing products, programs, and/or processes to market. We are looking for a strong problem solver who is excited about tackling complex problems, breaking them down to their smaller parts, and designing simple and elegant solutions that can be implemented across a multi-site, cross functional organization. Candidates should be very comfortable making decisions and executing in a fast-paced environment– embracing a scrappy, self-starter mentality. . . The Senior Product Manager reports to the Chief Product Officer and works and manages cross-functionally across product, clinical, operational, marketing, and engineering teams. . . What you’ll do:. . Product Strategy & Ownership:. . . . Lead and accountable for patient experience performance and efforts across the organization. Maintaining a clear and deep understanding of current patient experience and future needs across each step of the patient journey. . Work with leadership to develop a compelling patient experience product strategy that aligns with Diana Health's mission and business goals. . Define and prioritize products based on user feedback, market research, and business objectives . . Stay on top of industry trends, emerging technologies, and regulatory changes to inform product strategy. . . End User and Data-Driven Insights: . . . Be the key subject matter expert of patient experience measures (i.e., NPS, Patient Retention) - analyzing and understanding patient experience data and leveraging insights to identify potential changes needed and design meaningful solutions.. . Conduct stakeholder and user research to help inform product decisions. . . . Product Development:. . . . Lead the end-to-end product development process, from scoping and requirements gathering to design, development, and launch - across both service/process-oriented and digital-oriented solutions. . Build and optimize SOPs and tools to ensure effective implementation at the site level. . Define and evaluate success metrics to measure the impact of product initiatives. . . . Implementation:. . . . Collaborate and manage across cross-functional teams, including clinical, operations, design, engineering, and marketing, to develop and launch high-quality products and processes. . . Communicate product strategy and roadmap to key stakeholders - garnering buy-in and support from key stakeholders. . . . Qualifications:. . . 5+ years of relevant product management, or relevant experience. . Passion for improving women's health and a commitment to Diana Health's mission and values.. . Proven track record of successfully launching and managing products in a tech-enabled services context. . Ability to collaborate with various levels and roles within the organization- from working with leadership to drive product vision, to conducting research with individual contributors and stakeholders. . . Exceptional communication skills, self-starter mentality, and ability to stay organized in a fast-paced environment. . . Ability to solve complex problems grounded in data-driven decision making and a results-oriented approach. . . Deep empathy for users, keeping our patients’ and care team’s needs at the center of the product.. . Solid understanding of mobile app development, API integrations, UX design, and information architecture best practices. . . Deep understanding of the healthcare ecosystem, including clinical workflows, patient needs, and regulatory requirements.. . . Benefits. . . Competitive compensation. . Medical, dental, and vision insurance, with an HSA/FSA option. . 401(k) with employer match. . Paid time off. . Paid parental leave . . . Diana Health Culture. . . Having a growth mindset and striving for continuous learning and improvement. . Positive, can do / how can I help attitude. . Empathy for our team and our clients. . Taking ownership and driving to results. . Being scrappy and resourceful.