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AISR NOC Technician at C3EL. . Location: Hill AFB, UT. Overview:. . . . . Job Title:. AISR NOC Technician. . Security Clearance:.  Secret. . Location. : Hill AFB, UT. . (Due to the nature of the work and contract requirements, U.S. Citizenship is required.. ). .  . . . . . Description:. . . . . C3EL is seeking a cleared professional to support our critical mission at Hill AFB in Utah. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell.. . (This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.). . Responsibilities will include, but not be limited to:. . . Create and update tickets.. . Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.. . Incident Correlation and Fault Analysis: . . Proactively analyze alarms.. . Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.. . Identifying the fault condition and its impacts.. . Isolating root causes.. . Coordinating correction of fault situations regardless of the fault in the infrastructure.. . Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.. . . . Incident Analysis (Fault Isolation): . . Support the fault isolation process.. . Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.. . Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.. . Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.. . Support all customers to include providing global situational awareness support.. . . . Fault Correction: . . Correct/replace faulty network elements, coordinating with other service providers as necessary.. . Verify that service has been restored upon resolution of all customer-initiated tickets. . . . . Network/Service Restoration: . . Restore networks and service to full operation.. . Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.. . Identify failures that are attributable to a different causes and impacts.. . Conduct reroute and normalization of services and circuits due to outages.. . Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).. . Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.. . Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.. . Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.. . Works directly with Shift lead and O&M leadership for guidance. . . . Incident Escalation:. . . Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.. . Record, assess, track, and monitor incident tickets escalated to operational infrastructure.. . Demonstrate knowledge of training, standard operating procedures, and tools within O&M.. . Evaluates and provides feedback for training, standard operating procedures, and tools.. . Assist in training Network controllers within O&M.. . Effectively communicates with the O&M team and the customer.. . Provide technical advice and insight to peers and customers to assist in resolution of complex issues.. . Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.. . . . . . . .  . . Minimum Qualifications:. . . . . . U.S. Citizenship.. . An active, in-scope US Government issued Secret clearance.. . 2+ yrs of relevant technical experience.. . Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).. . Ability to work in a 24/7 shift work environment.. . Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.. . Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.. . General understanding of network topologies, both transport and IP.. . .  . . . . . Desired Qualifications:. . . . . . Prior Military experience or experience working as a contractor in a Government environment is preferred. . . Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable.. . .  . . . . . Education:. . .  A minimum of a High School diploma or equivalent is required..