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Manager of Client Onboarding and Implementation at Strive Pharmacy. . Location: Remote. Company Overview. . Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.. . Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.. . Our Mission. . We’re flipping the script with personal medicine. . We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. ‘The human element’ is our crux and catalyst, driving all that we do, whether we’re interacting with patients, providers, or practices. We’re here to partner with those ready for a change. More than a compounding pharmacy, we’re on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.. Position Type: . Full-Time, Exempt. . Department. : Client Experience - Product & Implementation . . Location. : Gilbert, AZ or Remote . . Reports to. : Director of Client Services. . Salary. : $95,000.00 + bonus. . Position Overview. We’re seeking a dynamic and strategic Manager of Client Onboarding and Implementation to lead and evolve our Client Onboarding and Client Solutions functions. This role requires an exceptional blend of technical expertise, pharmacy workflow understanding, and leadership capability to drive seamless client implementations, maintain product standardization, and optimize pharmacy system performance. . The manager will oversee cross-functional teams responsible for client onboarding, product integration, and technical configuration—ensuring scalability, efficiency, and excellence in client experience. The ideal candidate is a licensed pharmacy technician or pharmacist with deep experience in Pharmacy Management Systems (PMS), healthcare technology integrations, and team development.. . Key Responsibilities:. . Client Integration & Onboarding Leadership. ● Lead all phases of client onboarding and technical implementation, from scope definition through successful launch and post-go-live transition.. ● Serve as the strategic liaison between clients, product, and technical teams during setup, configuration, and integration.. ● Manage and mentor a team of onboarding and solutions specialists, ensuring performance, professional growth, and alignment with organizational goals.. ● Oversee multiple concurrent implementation projects, balancing short-term deliverables with long-term process improvements.. ● Collaborate with internal developers to secure credentials, configure APIs/webhooks, and ensure system connectivity.. . Product Standardization & Quality Assurance. ● Drive consistency and scalability within pharmacy product workflows across clients and platforms.. ● Oversee validation and testing of pharmacy orders in both sandbox and production systems to maintain accuracy and compliance.. ● Establish and monitor audit practices to ensure templates and order workflows align with clinical, regulatory, and operational standards.. . Technical Operations & System Optimization. ● Manage system configuration processes—including product additions, order template design, and integration setup—in coordination with internal and external stakeholders.. ● Evaluate and optimize technical integrations, identifying issues and implementing sustainable solutions to improve reliability.. ● Provide feedback and strategic insight to Product and Engineering teams to enhance the RxVortex API and associated user experiences.. . Leadership, Documentation & Continuous Improvement. ● Develop, maintain, and enforce SOPs, playbooks, and implementation documentation that ensure consistent delivery and knowledge sharing.. ● Partner with Learning & Development to keep training content and documentation aligned with evolving tools and workflows.. ● Cultivate a high-performing, collaborative team culture focused on accountability, innovation, and continuous learning.. ● Analyze process metrics and client feedback to inform operational improvements and strategic initiatives.. . CRM & Data Management. ● Manage onboarding and integration tracking within HubSpot CRM (or comparable platform) to ensure visibility, accuracy, and compliance.. ● Uphold the highest standards of confidentiality, security, and regulatory compliance, including HIPAA requirements.. . Qualifications. . Education & Experience:. ● Active Pharmacy Technician license (state of employment required).. ● Minimum 2–4 years of experience in pharmacy operations, client onboarding, systems integration, or related field.. ● Previous supervisory or team leadership experience preferred.. . Skills & Attributes:. ● Strong technical acumen with experience in Pharmacy Management Systems (e.g., Life File).. ● Excellent written and verbal communication skills, with the ability to translate complex concepts into clear instructions.. ● Highly organized with exceptional attention to detail and the ability to manage multiple projects concurrently.. ● Adept at cross-functional collaboration with product, clinical, support, and technical teams.. ● Flexible, resourceful, and eager to learn as processes and technologies evolve.. ● Strong commitment to customer success and data privacy standards.. . Personal Attributes:. ● Analytical and thorough—you notice inconsistencies and fix them before they become problems. ● Client-focused—you understand pharmacy workflows and speak the language of healthcare users. ● A bridge-builder—able to translate between clinical, technical, and business teams. ● Process-minded—you’re excited to document and improve repeatable, scalable workflows. . Work Environment:. ● Office-based with occasional travel to client sites, pharmacy locations, or industry events.. ● Flexibility in work hours may be required to meet the needs of clients in different time zones.. Benefits/ Perks. . Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off. . FREE COMPOUNDED MEDS to employees and immediate family members.. . Culture . . At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community. Throughout the year, we arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace. . . EEO. . Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.. . Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.