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DevOps Support Engineer at Buildkite. . Location: United States. About Buildkite. At Buildkite, our mission is to unblock every developer on the planet. We’ve rethought how software delivery should work and have built a platform that is fast, reliable, secure, and able to scale to the needs of the most demanding high-growth tech companies globally including Airbnb, Canva, Shopify, PagerDuty, and Lyft.. . Job Overview. This is not your average Support Engineer role. You’ll support Buildkite’s enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows.. . You’ll play a vital role in shaping the support team’s evolution into a function that balances reactive and proactive function, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience. You’ll also do this while enjoying Buildkite’s commitment to true work-life balance, flexible hours, and no on-call. This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world’s most innovative engineering teams.. . 🚀 What You’ll Do. . . Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers. . Provide support through Slack, Zoom, Email, Plain, and Community Forum . . Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience. . Design and implement proactive solutions that prevent future support issues. . Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities. . Publish documentation updates and proactive communications that improve the customer journey. . Act as an advocate for customers, ensuring their feedback influences internal improvements. . Improve and simplify support workflows to help the team work more effectively.. . Share learnings from customer work to strengthen collaboration with Product and Engineering.. . Mentor peers and foster an inclusive, supportive environment within the team.. . . 🎨 What You Bring. . . 3+ years of experience as a DevOps, Site Reliability, or Platform Engineer. . Customer Centric Mindset. – Deep commitment to delivering world-class support with empathy and patience. . Technical Expertise. – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang. . DevOps and Cloud Knowledge. – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes. . Problem Solving Skills. – Confident in independently tackling complex technical issues and guiding customers to solutions. . Autonomous and Proactive. – Able to work independently and take initiative to drive proactive improvements. . Excellent Communication. – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments. . . ✨ Why Join Buildkite. At Buildkite, we value kindness, autonomy, and collaboration. You’ll be part of a remote-first company where your work can make a meaningful impact – empowering engineers worldwide to build and deliver better software faster.. . . Competitive compensation, including salary, equity, and benefits package. . Flexible, remote-first culture. . Opportunities for professional growth and advancement. . Help shape a proactive, world-class support function for enterprise customers. . An inclusive, innovative culture where your ideas make a real impact. . . The salary range for this role is $95,000-$125,000. Compensation will be determined based on geographic location, relevant experience, and qualifications.. 🌈 Equal Opportunity Employer. . At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.. . If you need any accommodations or support during the application or interview process, please reach out to us at [email protected].