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Sales Operations Manager at HSP Group. . Location: Tampa Bay - Hybrid. About Us. . HSP Group is the premier provider of global expansion services, helping companies simplify the complex challenges of operating internationally. We deliver a seamless experience across.  legal entity setup, global HR, payroll, compliance, tax, and advisory. , enabling our clients to scale faster, stay compliant, and reduce risk in every market they enter. . . With scale-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner. . . . We are seeking a . Sales Operations Manager. who will . drive operational excellence. across our . go‑to‑market organization. . This candidate maintains . pipeline and forecast hygiene. in . Salesforce. , oversees . sales performance analytics. , develops . seller scorecards. , and manages . commissions. . The ideal candidate serves as the . operational backbone. for our sellers and leaders—ensuring . data accuracy. , delivering . timely insights. , maintaining a . disciplined forecast cadence. , and enabling . frictionless deal execution. . They partner closely with . Sales. , . Finance. , . Technology. , . Marketing. , and . Customer Success. teams to . improve conversion. , . shorten sales cycles. , . enhance forecast predictability. , and ensure our . CRM remains the single source of truth. .. . . Job Description. . This is a remote role.. . . The ideal candidate . serves as the primary liaison. across . Sales Leadership. , . Pricing. , . Finance. , . Marketing. , . Technology. , and . Customer Success. to ensure . end‑to‑end pipeline and forecast visibility. . They . govern Salesforce hygiene. , including leading the . weekly pulse‑check call. with clear . commit (≤15 days). and . upside (≤30 days). discipline, while proactively . surfacing risks. and ensuring . seller follow‑ups are captured in CRM. .. . This candidate . builds and automates sales performance reporting. in partnership with Technology—covering . Targets vs. Actuals. , . seller scorecards. , . commission statements. , and . leadership/seller insights. —delivered through . Salesforce dashboards. . They also maintain . SOPs. , ensure . operational consistency. , and support . training. across the sales organization.. . A . global understanding. of the . sales funnel, forecasting discipline, incentive compensation, and revenue governance. —supported by hands‑on . proficiency.  in Salesforce and sales analytics—is essential for success in this role..  . . . Responsibilities:. . Pipeline, Forecast & Core CRM Governance. . . . Own the weekly pipeline review process in Salesforce: validate stages, close dates, probabilities, and next steps.. . . . Drive forecast discipline using a commit/upside/best‑case methodology (commit ≈ likely to sign in 15 days; upside ≈ 30 days) with deal‑level callouts and risks.. . . . Flag at‑risk opportunities, stalled deals, and inconsistent stage progression; drive follow‑ups with sellers and line management.. . . . Track terminations/cancellations, churn drivers, and contraction risk; ensure reasons and notes are accurately captured.. . . . Sales Performance Reporting & Analytics. . . Maintain monthly, quarterly, and annual Goals vs. Actuals dashboards at seller, team, and region levels.. . Build, publish, and socialize seller scorecards (quota attainment, pipeline coverage, win rates, ACV, discounting, cycle time, activity hygiene).. . Conduct win/loss and conversion funnel analysis; generate insights to improve stage progression and forecast accuracy.. . . Incentive Compensation (ICM) & Commissions. . . Administer monthly/quarterly commissions in partnership with Finance, including crediting rules, splits, SPIFFs, clawbacks, and recovery logic.. . Support annual comp plan rollout: scenario modeling, drafting plan documentation, seller training, and change communications.. . Provide back‑office support for partner referrals; coordinate with Sales Leadership/Head of Channel Partners to maintain agreement source‑of‑truth. Ensure Finance is informed of required accruals.. . . Sales Process & Data Quality. . . Enforce CRM hygiene: required fields, next‑step documentation, stage discipline, and data completeness.. . Manage change requests, UAT, and enablement for CRM or process updates; maintain current SOPs and playbooks.. . Partner with Marketing Ops on lead routing, SLAs, and account assignments to reduce lead latency and ensure fairness.. . . Tooling, Automation & Self‑Serve Insights. . . Own Salesforce reporting and dashboards; promote adoption and data literacy across the field.. . Maintain a scalable reporting layer (e.g., Power BI, Tableau) for GTM leadership and Finance.. . Identify automation opportunities (flows, validations, scheduled jobs) to improve data integrity and reduce manual work.. . Ensure SOPs are maintained, including a centralized directory of definitions and processes supporting the sales function.. . . Compliance, Risk & Audit Readiness. . . Maintain data governance standards; ensure privacy and security requirements are upheld.. . Prepare audit trails for commissions, approvals, and forecast changes.. . Document processes with clear ownership, RACI, and version control.. . . Cross‑Functional Alignment & Enablement. . . Serve as the operational bridge across Sales, Finance, Marketing Ops, and Customer Success.. . Lead training and refreshers on CRM usage, forecasting discipline, and reporting tools.. . Drive continuous improvement initiatives to reduce friction and increase revenue predictability.. . . Qualifications:. . . Must‑Haves. . . 4–8 years in Sales Ops, RevOps, Deal Desk, or GTM Operations supporting B2B sales (SaaS or services preferred).. . Strong Salesforce reporting and dashboard capabilities with deep familiarity in opportunity stages, forecasting, and data governance.. . Advanced Excel/Google Sheets skills (pivot tables, lookups, nested logic) with comfort building operational models.. . Experience developing executive‑ready reports and running forecast cadences with sales leadership.. . Demonstrated ownership of commissions processes or strong exposure to incentive compensation workflows.. . Excellent stakeholder management, written communication, and the ability to drive accountability across teams.. . . Nice-to-Have. . . Basic SQL or experience working with data models that support GTM analytics.. . Basic AI knowledge to leverage alongside CRM tools or within Salesforce.. . Familiarity with pricing governance, discount guardrails, and legal/finance approval workflows.. . Experience supporting or working within global teams, including US/EU time‑zone collaboration.. . . Skills and Competencies:. . . . Dependable, proactive, and consistent performer with a positive attitude who collaborates effectively across teams and functions.. . Communicates clearly and credibly with senior stakeholders, sellers, and cross‑functional partners.. . Assertive yet tactful; able to manage multiple business relationships and drive follow‑through.. . Self‑motivated and detail‑oriented, excelling at prioritization and meeting tight quarter‑end deadlines in a fast‑paced environment.. . Able to juggle multiple opportunities and tasks, context‑switching without sacrificing accuracy.. . Skilled at making complex topics (forecast, commissions, approvals) simple and transparent for stakeholders.. . Strong analytical skills with the ability to interpret data and extract meaningful insights.. . Process‑oriented mindset: designs SOPs, validation rules, and automations to improve data quality and cycle time.. . Demonstrates high integrity and discretion when handling compensation and performance data.. . . . . Join our . #HSPGlobalSolutionTeam.  and help us power the next wave of global growth.