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IT Support Technician at QDSSJobsOhio. . Location: Cincinnati, OH. . . Quest Defense Systems & Solutions is seeking a self-motivated and growth. ‑oriented IT Support Technician.. The successful team member plays a foundational role in maintaining a reliable, secure, and user‑friendly technology environment for Quest Defense employees.. . This position provides Tier 1 technical support, prepares and deploys hardware, and ensures smooth onboarding experiences for new team members. The technician will work closely with a collaborative IT team, gain exposure to advanced technologies, and contribute to process improvements that strengthen the organization’s technology backbone.. . This role is ideal for someone early in their IT career who is eager to learn, grow, and build hands‑on experience across systems, hardware, and infrastructure.. . Due to the nature of this work, all applicants must be U.S. Citizens.. . This role is hybrid, and all candidates must be located in Cincinnati, OH, or Minneapolis, MN.. . Key Responsibilities:. . . To develop, maintain, and improve the interface between Sales, Engineering, and enabling functions, ensuring achievement of top-line targets and optimal usage of resources.. . Provide Tier 1 end‑user support for desktops, laptops, printers, and general IT issues.. . Perform onboarding and hardware deployment, including imaging machines, preparing systems, and shipping equipment to remote users.. . Create, modify, and manage user accounts in Active Directory and Azure.. . Track and maintain IT assets, including hardware lifecycle, inventory accuracy, and equipment returns.. . Troubleshoot basic network and connectivity issues and escalate to senior team members when needed.. . Document procedures, contribute to workflow improvements, and support the development of IT knowledge resources.. . Participate in team meetings and provide input on process optimization and user experience enhancements.. . Occasionally lift and move equipment up to approximately 50 pounds for short distances.. . Learn and gain exposure to advanced technologies, including Linux HPC clusters, virtual server infrastructure, and broader networking concepts.. . . Required Skills:. . . Basic familiarity with Windows operating systems and common troubleshooting steps.. . Understanding of Office 365 tools and administration.. . Exposure to or basic knowledge of Windows Deployment Server (WDS) or similar imaging tools.. . Strong attention to detail and commitment to following documented processes.. . Proactive mindset with the ability to identify opportunities for improvement.. . Demonstrated desire for continuous learning and skill development.. . Strong customer service orientation and effective communication skills.. . Ability to work collaboratively within a team environment.. . . Preferred Skills. . . Experience with hardware imaging tools or deployment systems.. . Hands‑on IT experience through school projects, internships, part‑time work, or personal technical projects.. . Interest in Linux systems, virtualization technologies, or networking fundamentals.. . . The QDSS Advantage:  . . At QDSS, our advantage is purpose-driven work, collaborative teams, and complex challenges that push boundaries and build lasting impact. You’ll grow your career while contributing to mission-critical programs that demand excellence and shape the future. . . What You’ll Find Here.  . . . Work That Matters – Next-generation, safety- and mission-critical projects where your contributions have real-world impact. . . Growth That’s Supported – Competitive compensation, employer-matched 401(k), certification assistance, and clear opportunities for advancement. . . A Culture That Works – A flexible, collaborative, and people-first environment where teamwork, innovation, and balance are valued. . . . Benefits Include.  . . . Competitive pay, comprehensive medical/dental/life and disability coverage, 401(k) with employer match, professional development support, and a flexible, friendly workplace. . . . Full compensation package is based on candidate experience and certifications. Pay Ranges. $50,000. - . $60,000. . USD