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IT Administrator at OfficeSpace Software. . Location: Costa Rica. About OfficeSpace: . . OfficeSpace is the AI workplace management platform that helps teams plan, connect, and perform in the modern workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.  . About the Role:.  . . You are the architect of our internal tech ecosystem. As our IT Administrator based in San Jose, you don’t just keep the lights on—you build systems that scale. You design automation. You harden our identity perimeter. You eliminate friction so our teams can win. We’re growing fast. You’ll help us move faster—securely, intelligently, and with AI woven into how we operate every day.  . . What You’ll Do:.  . . . Own our identity stack—Okta and Google Workspace—and design a secure, seamless access experience across the company.. . Architect automated joiner, mover, and leaver workflows that provision and deprovision access in minutes—not days.. . Build and manage AI-powered workflows using tools like ChatGPT, Claude, Gemini, n8n, or Zapier to eliminate repetitive IT tasks.. . Oversee Zendesk as a product—not just a ticket queue—designing automation, routing logic, and self-service systems that reduce manual work.. . Partner with our Managed Service Providers (MSPs) and hold them accountable to OfficeSpace standards.. . Drive endpoint health and compliance across macOS (JAMF) and Windows (Intune / Endpoint Manager).. . Audit and optimize SaaS usage—Slack, Zoom, Okta, and more—to reduce waste and improve security.. . Lead hardware procurement, inventory strategy, and asset lifecycle management across the US, Canada, and Costa Rica.. . Collaborate with InfoSec to identify vulnerabilities and strengthen our security posture.. . Maintain clear, source-of-truth documentation for systems, automations, and processes.. . Support local infrastructure at our San Jose office (network, routers, switches, wireless) 1–2 days per week onsite.. . Contribute technical leadership to cross-functional company initiatives..  . . .  . . What You Bring:.  . . . 5+ years of experience in IT Administration or similar hands-on roles.. . Deep expertise in Okta and Google Workspace identity governance.. . Strong working knowledge of JAMF and Microsoft Intune / Endpoint Manager.. . Proven experience managing Zendesk as a system—not just resolving tickets.. . Experience building automations in n8n, Zapier, or similar workflow tools.. . Demonstrated ability to use AI tools to design, test, and deploy productivity-enhancing workflows.. . Strong vendor management and accountability skills.. . High ownership mindset—you don’t wait for instructions. You build solutions.. . Strong documentation discipline and process thinking.. . Ability to manage multiple projects independently in a fast-paced SaaS environment..  . . Why OfficeSpace?. . . High-Performance Culture. : At OfficeSpace, we believe in the power of accountability, focus, and drive. Our A-Player team members work together to deliver measurable, meaningful results. We recognize and reward those who push boundaries and achieve excellence.. . Ownership and Accountability. : We trust our employees to take full ownership of their roles, providing the autonomy to innovate and the support to succeed. We seek individuals who are self-motivated and thrive in an environment where they can drive impactful outcomes.. . Technology-Forward. : As a company invested in cutting-edge technology, we integrate AI and other advanced solutions across our platform to enhance productivity, customer experience, and process efficiency. Our team members are excited by the potential of AI and proactively explore ways it can drive our success.. . Growth Mindset. : Continuous learning and improvement are integral to our culture. We encourage our team to embrace challenges, seek knowledge, and develop both personally and professionally.. . Innovation and Agility. : We foster a dynamic, fast-paced environment where fresh ideas and bold solutions are celebrated. We embrace change and thrive on turning challenges into opportunities, with a team that is agile, proactive, and resilient.. . Collaborative, Results-Driven Environment. : We value purposeful collaboration that leads to shared success and stronger results. While our team members are independent, they recognize the value of working together to drive our mission forward.. . Competitive Benefits and Rewards. : OfficeSpace offers comprehensive and competitive benefits packages globally, designed to support our team’s health, well-being, and financial security. We invest in our people so they can excel.. OfficeSpace is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. We are committed to basing all employment-related decisions upon valid job-related factors without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, genetic information, military status, veteran status, physical or mental disability, or any other status protected by law. .