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Project Manager, Customer Success at FirmPilot. . Location: Remote. FirmPilot is growing quickly, and we’re looking for a Project Manager to support our Customer Success function. This role is responsible for driving execution across client engagements, ensuring projects are delivered on time, at a high standard, and with a strong client experience.. . You’ll sit at the center of customer success, website development, and internal operations, helping translate client needs into structured, well-managed projects in a fast-paced environment.. . What You’ll Do:. . . Own project management across multiple customer accounts from onboarding through delivery. . Manage timelines, deliverables, and communication for website development and client-facing projects. . Act as the central point of coordination between Customer Success, Engineering, Product, and clients. . Ensure projects stay on track by proactively identifying risks, blockers, and delays. . Provide clear, consistent updates to clients on status, timelines, and next steps. . Support onboarding and implementation processes to ensure a smooth customer experience. . Help build and improve internal workflows, documentation, and project management systems. . Maintain high standards for execution, organization, and client satisfaction. . . What You Bring:. . . 3-5 years of experience in project management, customer success, or account coordination. . Experience managing website builds or digital projects preferred. . Strong organizational skills with the ability to manage multiple projects simultaneously. . Clear, concise communication skills with both internal teams and external clients. . Ability to operate effectively in a fast-paced, startup environment. . High attention to detail and strong follow-through. . . Nice to Have:. . . Experience working with marketing, SEO, or web development teams. . Familiarity with tools like Jira, Asana, Notion, or similar. . Experience in a SaaS or agency environment. . . What We Offer:. . . Health, dental, vision benefits - 100% premiums for employee paid by the company. . Discretionary Time Off. . 11 Federal Holidays, 2 Floating Holidays. . Real ownership over your work and direct access to leadership. . Career growth and leadership opportunities as the Customer Success function scales. . A chance to work with a product that clients truly value and a team that moves with purpose. . A culture built on high standards, trust, clarity, and speed. . Pursuant of pay transparency laws, the anticipated good faith base range for this role $70,000 - $85,000.