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Senior IT Systems Engineer (L2 - MSP) at Offshore Launch. . Location: Remote. About Offshore Launch. . Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.. . Why Join Offshore Launch?. . . Impact the growth and success of small and medium-sized businesses.. . Work in a people-first, remote environment that values growth and ongoing development.. . Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.. . Contribute to a culture that values partnership, service, and excellence.. . . Your Role. . As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.. . You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:. . . Membership in the Offshore Launch Slack workspace. . Bi-weekly All Team meetings. . Monthly reviews. . . Your job is to help the Client succeed.. . Our job is to help you succeed.. .  . . About the Client:. . We’ve proudly served the Portland and Washington areas for over 20 years, delivering innovative IT solutions and exceptional client service.. . We’re looking for a . well-rounded, client-ready systems engineer. to support our growing MSP team. You’ll bring strong technical skills, excellent communication, and sound judgment—knowing when to act independently and when to ask for help.. . This isn’t a role for a lone wolf—we succeed through . collaboration, resourcefulness, and shared ownership. . You should be confident in your ability to deploy, configure, and support infrastructure, but humble enough to know when it’s time to loop others in.. . If you're the kind of person who takes initiative, communicates clearly, and genuinely cares about the client experience, we want to hear from you.. .  . . Responsibilities. : . . . . Serve as a trusted technical resource for escalated support, infrastructure projects, and client onboarding. . . . Deploy and manage Windows Server environments. , including Active Directory, DNS, DHCP, and GPOs. . . . Configure and support SonicWall firewalls. , including VPNs and NAT policies. . . . Execute . disaster recovery procedures. using tools like ShadowProtect, Datto, or Veeam. . . . Administer and troubleshoot cloud platforms. , including . Microsoft 365, Entra ID, and Google Workspace. . . . Communicate proactively with clients—. troubleshoot issues, set expectations, and build trust. . . . Ask for help when needed—. collaborate with the team to avoid spinning cycles or wasting billable time. . . . Use RMM tools (e.g., N-Able) to monitor and address infrastructure alerts. . . . Create and update client documentation (e.g., IT Glue, Autotask). . . . Automate repetitive tasks using . basic PowerShell or batch scripting. . . . Prioritize client outcomes—. deliver the right result, not just the right answer. . . .  . . Requirements. : . . . . Minimum of . 5 years of experience. in an IT consulting or MSP environment (non-negotiable). . . Excellent . written and verbal English communication skills. —clear, professional, and client-facing. . . Proven ability to . deploy and manage Windows Server environments. , including Active Directory, DNS, DHCP, and GPOs. . . . Hands-on experience with . SonicWall firewall configuration. , including site-to-site VPNs and NAT policies. . . . Practical experience executing . disaster recovery. using tools like . ShadowProtect. , Datto, or Veeam. . . . Strong working knowledge of . Microsoft 365, Entra ID (Azure AD), and Google Workspace. . . . Familiarity with . virtualization platforms. such as Hyper-V and VMware. . . . Basic experience with . PowerShell and/or batch scripting. for automation. . . . Experience using . RMM and PSA tools. (e.g., N-Able, Autotask, IT Glue). . . . Willing to work . PST hours. . . . Exceptional client service and communication skills. —you can explain technical issues clearly to non-technical users and create calm in stressful situations. . . . Demonstrated ability to . ask for help when appropriate. and . collaborate to solve problems efficiently. . . . Strong attention to detail, reliability, and . ownership of outcomes—not just tasks. . . .  . . Compensation & Benefits (to be provided by Offshore Launch):. . . $2,000-3,000/mo depending on experience. . $500 bonus at 90-day. . 13th month pay (paid on Jun 1 and Dec 1).. . Comprehensive HMO policy, including dependents.. . Annual continuing education budget to support professional development. . Start date: immediate. . .  . . Note: The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.