We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Guest Services Specialist at Extenteam Client Roles. . Location: Philippines.  . . About the Role – Tailwind. . You'll be joining our . Tailwind.  team, supporting smaller short-term rental operators with outstanding guest communication and property management services. Tailwind combines smart technology with real people to deliver 24/7 support — helping our partners provide an exceptional guest experience while growing their businesses. This role blends technology, customer service, and problem-solving in a fast-paced, remote environment.. . . . Key Responsibilities:. . . Respond promptly and professionally to guest inquiries via email, phone, and OTA messaging.. . Provide accurate information regarding bookings, services, policies, and other inquiries.. . Handle and resolve guest complaints and issues efficiently, ensuring guest satisfaction.. . Assist with booking and confirming reservations. Assisting with reservations sales. . Coordinate with internal teams | Property Managers | Property Owners to ensure guest requests and special arrangements are met.. . Create, update, and maintain guest communication templates and FAQs.. . Ensure all communications reflect the partner's voice and guidelines.. . Attend occasional virtual meetings and training sessions.. . Provide constant feedback to the team regarding partner issues / suggestions to improve processes. . . Vendor liaison for HVAC, plumbing, electrical, etc. - dispatch, invoicing, etc.. . . Foundational Requirements:. . . Excellent written and verbal English skills for phone, text, and email communication. . . Must be located within . Metro Manila, Philippines. . Previous experience in guest services, reservations, or a related field.. . Strong organizational and multitasking abilities.. . Ability to work independently in a remote work environment.. . Attention to detail and commitment to providing exceptional service.. . Ability to show empathy, exhibit patience, and have a customer-centric mindset. . Possess critical thinking and problem-solving skills. . . Ability to learn new software quickly and efficiently.. . Willingness to ask questions when unclear about a task or process.. . Short-term vacation rental experience, such as working at a property management company, in a guest communication service, or directly for a platform like Airbnb or VRBO is a must. . PMS experience in the short term rental industry . . Must be willing to . work weekends, afterhours, US time zone. . .  . . TECHNICAL REQUIREMENTS:. . . Internet speed minimum 30mbps:  Needs to be Wired (Buy a dongle if no LAN port). . i5 8th Gen or higher. . Windows 10 / MacOS Catalina or higher. . Minimum of 8 GB RAM. . Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background). . Back-ups in case of power or internet provider interruptions. . Good headset and webcam (preferably noise-canceling headset). . .