We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Operations Coordinator at Tandem Care Inc. . Location: Los Angeles, CA.  . . . . . . . . . . . Operations Coordinator (Home Care Operations). . $28–$30/hour + full benefits. Remote (Must live in CA) | Full-Time. Monday–Friday, 11:00 AM–8:00 PM. . About the Role. . Tandem Care is hiring an Operations Coordinator to provide cross-line operational support across our Continuous Care, Targeted Care, and On Demand service lines.. . This role is designed for someone who thrives in fast-paced, high-volume home care operations and is comfortable being the operational “floor” during the late-morning through evening window. You’ll help keep service running smoothly as the day team transitions off shift — answering client and caregiver calls, handling same-day and next-day schedule changes, supporting scheduling logistics, documenting updates, reviewing visit notes for compliance issues, and executing recurring operations tasks.. . This is not a passive administrative role. You will be actively helping solve real-time operational issues across multiple care programs, communicating with clients and caregivers, coordinating with internal teams, and making sure nothing falls through the cracks.. . If you are organized, calm under pressure, detail-oriented, and energized by keeping a busy operation moving, this role may be a great fit.. . What You’ll Be Doing. . . Answer inbound calls from clients, families, and caregivers across Tandem’s 3 service lines. . Triage calls professionally, document updates clearly, and route follow-up to the appropriate team member. . Take over reactive schedule support in the afternoon, including caregiver call-outs, same-day changes, and next-day adjustments. . Process schedule requests for families who need to add, move, or adjust care visits. . Support the scheduling team with schedule mechanics when needed. . Return and resolve voicemails received during your shift. . Review caregiver visit notes for completeness, basic professionalism, and obvious safety concerns. . Escalate urgent client or caregiver issues to the appropriate manager. . Monitor caregiver engagement signals, including visit note completion, app usage, and responsiveness. . Help identify patterns that may indicate caregiver reliability or retention concerns. . Execute recurring operational tasks, including payroll audits, billing audits, reimbursements, long-term care insurance submissions, and holiday billing support. . Support caregiver recognition efforts, including birthdays, anniversaries, milestones, and post-difficult-visit check-ins. . Maintain accurate documentation of all client and caregiver interactions. . Post an end-of-shift summary so the morning team knows what was handled, what is pending, and what needs attention first thing the next day. . Collaborate closely with Operations, Care Coordination, Scheduling, Recruiting, and Care Management teams to ensure consistent service delivery. . . This Role Is a Great Fit If You…. . . Have worked in a licensed home care agency and understand how quickly schedules, client needs, and caregiver availability can change. . Are comfortable being on the phone with clients, families, and caregivers throughout the day. . Can stay calm and solution-oriented when a caregiver calls out, a client needs a schedule change, or multiple issues happen at once. . Are highly organized and able to keep track of many moving pieces. . Communicate clearly and document thoroughly. . Understand that follow-through matters and that small details can impact client safety and service quality. . Are comfortable working across multiple teams and service lines. . Can distinguish between what needs immediate escalation and what needs to be documented for follow-up. . Are proactive, reliable, and able to work independently in a remote environment. . Enjoy operational problem-solving more than traditional administrative work. . . Qualifications. . . 2+ years of experience in home care operations, scheduling, care coordination, client services, or a similar role within a licensed home care agency. . Direct experience communicating with caregivers and clients in a fast-paced care environment. . Experience with schedule changes, call-outs, client requests, or caregiver support strongly preferred. . Comfortable working remotely while staying highly responsive and organized. . Strong written and verbal communication skills. . Strong documentation habits and attention to detail. . Ability to manage competing priorities and frequent context switching. . Bachelor’s degree preferred, but not required. . . Why Join Tandem. . . Competitive pay: $28–$30/hour, based on experience. . Full-time, consistent schedule. . Comprehensive benefits, including medical, dental, and vision. . 401(k) with company match. . Paid time off. . Fully remote role with a highly collaborative team. . Clear structure, systems, and expectations. . Opportunity to support multiple service lines and gain broad operational exposure. . Meaningful work that directly impacts client safety, caregiver support, and quality of care. . . Ready to Apply?. . If you have real home care operations experience and are ready for a role where organization, communication, judgment, and follow-through matter every day, we’d love to hear from you.. . . . . .  . . . . .