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Senior Technical Operations Engineer (part-time) at Appodeal. . Location: Europe (Remote). Appodeal. is a dynamic US-based product company with a truly global presence.. . We have offices in . Warsaw, Barcelona and Parkland (FL), . along with remote team members located around the world.. . Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space.. . Why Appodeal?. . At Appodeal, we’re more than just a company—we’re a team united by a common mission: . Help people discover and grow their talents through products that enable successful mobile app businesses!. . We take pride in our cutting-edge product and our internationally dispersed team of talented professionals.. . Here’s what we value, and what we hope you do too:. . . Continuous Learning and Growth:. We are passionate about learning, growing personally, and building rewarding careers.. . Making an Impact:. We are committed to building a history-defining company that leaves a lasting impact on the mobile app industry.. . Solving Exciting Challenges:. We tackle complex problems every day, supported by a team of world-class professionals and mentors.. . Enjoying the Journey:. We believe in having fun while working toward our goals.. . . Appodeal Accelerator. is a fast-growing division of Appodeal focused on helping mobile app and game developers scale through monetization, mediation, user acquisition, retention, analytics, and operational support.. . We work both with game studios and app publishers, supporting projects across multiple verticals, genres, and monetization models.. . We’re not a service provider — we act as a strategic growth and product partner. Our team helps partners improve monetization performance, technical stability, retention, testing quality, creative performance, and operational scalability.. . Beyond publishing support, we also work deeply with Appodeal’s mediation and monetization ecosystem, helping partners with SDK integrations, attribution, analytics, ad operations, monetization setup, and technical troubleshooting.. . We operate as a lean, high-impact team where ownership, speed, technical quality, and continuous process improvement are core to how we work.. . . We are looking for a . Senior Technical Operations Engineer . for . part-time work. to own complex technical support operations for retention partners and act as the primary escalation point for high-priority technical issues.. . This role combines:. . . technical troubleshooting,. . retention client communication,. . support process ownership,. . AI and automation implementation,. . operational improvements across the support workflow.. . . The ideal candidate is highly independent, operationally strong, technically hands-on, and comfortable driving complex investigations with minimal oversight.. . Key Responsibilities:. . . Technical Investigations & Escalations. . Own complex SDK, monetization, mediation, attribution, and integration investigations. . Perform deep troubleshooting using logs, test builds, dashboards, and device testing. . Provide clear root cause analysis and actionable recommendations. . Drive escalated retention client issues from investigation to resolution. . Identify blockers early and escalate proactively when needed. . Retention Client Support. . Communicate directly with retention partners through Intercom and Jira. . Provide clear, technically accurate, client-ready updates. . Maintain high responsiveness and strong ownership during escalations. . Improve client confidence during ongoing investigations. . AI & Support Automation. . Implement AI workflows to improve support efficiency and investigation quality. . Automate repetitive support operations where possible. . Improve troubleshooting workflows, templates, summaries, and escalation handling. . Identify operational bottlenecks and reduce manual workload. . Process & Operations Improvement. . Build scalable support processes and escalation standards. . Improve prioritization and response workflows for high-priority issues. . Create and maintain internal technical investigation documentation. . Collaborate with Product, QA, and Engineering teams to improve resolution speed. . . Requirements:. . Must-Have:. . . 4+ years of experience in Technical Support, Technical Operations, Solutions Engineering, Support Engineering, or similar client-facing technical roles. . Advanced English communication skills (written and spoken) are mandatory. . Strong experience troubleshooting mobile SDK integrations and technical issues in production environments. . Experience supporting mobile apps or games with monetization, mediation, analytics, attribution, or ad operations. . Experience handling technical escalations and communicating directly with external clients. . Strong debugging and investigation skills, including working with logs, test builds, dashboards, device testing, and reproduction flows. . Ability to provide clear root cause analysis and actionable technical recommendations. . Strong ownership, prioritization, and escalation management skills. . Experience working with support and technical tools such as Jira, Firebase, TestFlight, Android Studio, Xcode, Unity, Charles Proxy, or similar. . Experience using AI tools to improve support workflows, investigations, documentation, or operational efficiency. . Comfortable working independently in fast-moving and ambiguous environments. . . Nice-to-Have:. . . Experience working with ad monetization and mediation platforms. . Experience supporting retention or enterprise-level partners. . Experience building support automations, internal tools, or AI-assisted workflows. . Familiarity with mobile attribution and analytics platforms. . Experience collaborating closely with Product, QA, Engineering, and . UA. teams. . Understanding of mobile game publishing, live operations, or release workflows. . Experience improving support processes, documentation, and operational standards. . Basic scripting or automation skills are a plus. . . Why Join Appodeal Accelerator?. . . High Ownership – You will own and shape technical support operations instead of working as a reactive ticket processor.. . Operational Impact – Your work will directly improve retention client experience, support scalability, and internal efficiency.. . AI-Driven Environment – We actively invest in automation and AI-assisted workflows to reduce manual operations and improve support quality.. . Lean Team Structure – Work closely with Product, QA, Engineering, and Publishing teams with fast decision-making and minimal bureaucracy.. . Real Technical Challenges – Work on SDK integrations, monetization systems, attribution flows, mediation setups, and live production issues across multiple games and partners.. . .  . With an outstanding product and a mission that excites and inspires, Appodeal offers a unique opportunity to make an impact while being part of an amazing team.. . Join us. and help shape the future of mobile app success!