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Cross-Functional IT Support Specialist at C3EL. . Location: Scott AFB, IL. **CONTINGENT UPON CONTRACT AWARD**. . Overview:. . . . . Job Title: . Cross-Functional IT Support Specialist. . Security Clearance:. Secret (or higher). . Location. : Scott AFB, IL. . (Due to the nature of the work and contract requirements, U.S. Citizenship is required.. ). .  . . . . . Description:. . . . . C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand.. . Primary Responsibilities:. . . Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.. . Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.. . Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.. . Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes.. . Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.. . Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.. . Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.. . Support weekly metrics and reporting by maintaining complete and accurate support records.. . .  . .  Required Qualifications:. . . . . . . . . U.S. Citizenship.. . Broad experience across application/user support and desktop/end-user support functions.. . Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting.. . Ability to shift between support functions based on mission priorities and staffing needs.. . Ability to meet applicable DISA personnel security and network-access requirements.. . .  . . Preferred Qualifications:. . . DoD/federal enterprise support experience.. . Experience with SPS/PD2, ECWM, or similar Government business applications.. . Previous DISA support experience.. . IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.. . .  . . . . . Education / Experience:. . . High school diploma and at least 5 years of relevant experience..