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Staff Product Manager at ecoATM | Gazelle. . Location: Remote. Company Overview (Who are we? Why should you join us?). . At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.. . At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.. . Our Values and Leadership Behaviors. .  . About the Role.  . . We are hiring a Staff Product Manager to own the . User Experience at our . kiosks. ;.  . R. esponsible for collecting upwards of 20k phones a day..  This is a senior individual contributor role reporting to the Senior Director of Product, accountable for . the . efficiency of kiosk. s. , measured by . funnel . rates that prove we are getting more customers successfully through the . complete transaction. . This is the highest visibility product role we have at ecoATM. . You will . work cross. -. functionally.  with.  software development.  engineering. , hardware. , . data.  and . operation. s.  . teams.  . to.  . push our kiosks towards.  fully automated . operation. ..  . . What . You’ll.  Own.  . . . The end-to-end product roadmap for . the kiosk software experience. ..  . . Conversion - . m. easurable . improvement in the rate at which customers complete their transaction at our kiosks..  . Operational Effectiveness as the customer experiences it . - . vested.  interest.  in . keeping kiosks . in . service, cash replenished, and fully functional..  . . The pre-kiosk journey – partner with . our web and app teams to find innovative ways to simplify the user experience.  even before customers arrive at the Kiosk.  . . Full product ownership – You own metrics across the entire Kiosk User Experience, not just key metrics. Provide clear and visible . insight . to the.  . whole . o. rg.  and leadership; . what’s.  working, . what’s.  not, what needs immediate attention, etc. .  . . . Key Responsibilities.  . . . Size . opportunit. ies.  across kiosk performance to ensure prioritization truly solves the biggest problem. ..  . . Be a master of saying no, with clear articulation and data that . backs.  reasoning. ..  . . Partner with Engineering.  (. Hardware and Operations when relevant. ) . to . improve critical . steps of the kiosk experience; including but not limited to connecting a device, evaluating a device, removing FMI and other accounts, ID verification, etc. .  . . Collaborate with Data & Analytics to . ensure performance and change is measured, credible and solidified with data. .  . . Ensure awareness across the company, the kiosk . impacts.  all departments . differently,.  all need to be completely aware of strategy, roadmap, wins, . failures.  and . prioritization strategy..  . . Travel . approximately once.  per . quarter.  . to . observe.  . customers. , . study kiosk function. , and partner . with various departments to improve and . evolve the kiosk experience. .  . . .  . Qualifications.  . . . 8. + years of product management experience in . software development. .  . . Experience . building user experiences for a physical product makes you more . interesting.  (. e.g..  Self-se. rvice checkout, ordering kiosks. , . POS.  etc.).  . . A track record.  of owning . key revenue generating metrics.  . . Strong analytical capability and comfort defining . (or evolving) . operational KPIs with data teams..  . . Demonstrated ability to . operate.  as a senior IC in a cross-functional, execution-focused environment..  . . Exp. erimentati. on mindse. t . with . real history of.  A. /B te. st. s . that . substant. iate.  . inc. remental . gain. s. ..  . . .  . What Success Looks Like.  . . . Continued progression in kiosk conversion rate..  . . Strong cross-functional trust and execution discipline..  . . Clear and concise ownership of kiosk metrics, fluent ability to explain what funnel data means to the customer .  . . Full circle understanding of prioritization between complex and intertwined needs, fluent in articulation of what is and is not being done.  . . . Location. . . Remote- must reside in the United States.. . Travel . approximately once.  per . quarter. . . Compensation. . . Salary Range: $176,700 - $227,600/yr. . This position may also be eligible for short-term and long-term incentives based on individual and company performance.. . .  . .  . Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.. . This position may also be eligible for short-term and long-term incentives based on individual and company performance.. . This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.. . Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer.  All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.