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Server Support Engineer - REMOTE at CGS (Computer Generated Solutions Inc.). . Location: United States.  . . Server Support Engineer – Remote (Healthcare Industry). .  . . Job Description:. . We are looking for a Server Support Engineer (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. . In. this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux, and VMware. . . Technical Requirements: . . . Provide remote L1/L2 technical support via phone, email, and chat. . . Troubleshoot hardware and software incidents in enterprise environments. . . Investigate problems in Windows Server, Linux, and VMware environments. . . Analyze system behavior, identify causes, and provide technical solutions. . . Assist customers . in. server configuration, installation, and administration . processes. ..  . . Manage and document incidents in ticketing systems.. . Collaborate with escalation teams for complex technical cases.. . . Ideal Candidate:. . . 2–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk roles, preferably within the healthcare industry.. . Basic knowledge of enterprise server architecture and hardware components.. . Knowledge of Windows Server administration, Linux environments, or VMware virtualization. . . Experience with troubleshooting and incident management processes.. . Analytical thinking and good problem-solving skills. . . Ability to work independently in a dynamic technical environment. . . Knowledge of virtualization concepts relevant to healthcare technologies.. . . Preferred Qualifications:. . . Certifications such as CompTIA A+, Server+, or similar technical certifications.. . Prior experience supporting enterprise-level environments.. . . If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our . team. !. .