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Operations Manager / Office Manager at Offshore Launch. . Location: Remote. About Offshore Launch:. . Offshore Launch is a business and growth operations firm helping home service owners scale their operations. . . We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it. . . We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.. . Why Join Offshore Launch?. . . Impact the growth and success of small and medium-sized businesses.. . Work in a people-first, remote environment that values career growth.. . Access comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance.. . Contribute to a culture that values partnership, service, and excellence.. . . Who We Serve. . We serve family-owned and owner-operated home service businesses (i.e. plumbing/hvac) on Housecall Pro, ServiceTitan, and comparable field service platforms. . . We equip them with the operational infrastructure and talent to run day to day operations, so they can focus on field development, sales, and growth.. . Responsibilities:. . . Own day-to-day office operations: including call center performance, follow up, scheduling/dispatch, cash collection, compliance, and administrative workflows. Own the performance of customer service, scheduling, and dispatch without owner intervention. . . Track project/job timelines from booking through completion and invoicing, flagging jobs at risk of slipping.. . Monitor job costing and margin at a summary level; flag anomalies to the owner.. . Manage subcontractor coordination (permits, material orders, inspections, agencies) where applicable.. . Maintain accurate records in HouseCall Pro or equivalent CRM/FSM platform (ServiceTitan, Jobber).. . Support hiring and onboarding processes for field and office teams, including people-management for office-staff as the team grows.. . Prepare recurring operational reports (job completion rate, backlog, aging) for the owner.. . . KPIs / Performance Expectations. . . Maintain 95% answer rate, and sub-5m speed to lead. . 75%+ booking rate on qualified leads . . Follow happy call and membership process to hit target revenue retention rates. . Multi-touch follow up on open estimates (per SOP). . Maintain accurate weekly view of stuck or on-hold jobs . . Prepare accurate and timely payroll. . Maintain target AR balances . . Process permits, COIs, licenses, and technician paperwork accurately and on time. . . Requirements: . . . 2+ years in project management, office management, or operations coordination, ideally in trades, HVAC, plumbing, or field services.. . Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber).. . Excellent written and verbal English communication.. . Demonstrated ability to manage multiple workstreams and follow up independently without heavy oversight.. . . Requirements (Nice to Have): . . . Direct plumbing or HVAC industry experience.. . Basic job costing or P&L familiarity.. . Prior experience managing a small remote or hybrid team.. . . Compensation & Benefits (to be provided by Offshore Launch):. . . Up to $1600/mo depending on experience. . Guaranteed annual bonus of one month's salary. . Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores. . Comprehensive health benefits, including dependents: health, life, vision and dental insurance. . . 16 days PTO. . .  . . Note:. . The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.. . Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.. .  . .  . .