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Operations Support Specialist at Extenteam Client Roles. . Location: Philippines. . About Extenteam. . Extenteam is the AI-driven operations platform for short-term rental property management, headquartered in Miami and founded in 2021. Our platform, Shared Services, handles guest communication and daily operational workflows for 80,000+ properties by pairing an AI orchestration layer with a shared-services team of hospitality-trained specialists, so no guest inquiry goes unanswered, day or night, and no property manager has to staff for the 2am cancellation themselves.. We're industry-only: every workflow, integration, and agent we hire is built around property management specifically, not bolted on from a generalist platform. As we push more of that platform toward AI-led automation and self-serve tools, the software our own Shared Services team works in every day has to keep pace, that's this role.. . Our Leadership Philosophy. . Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.. . To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this . link. . Understanding this mindset will provide valuable context for how we operate and what we value in our team members.. . What This Role Is About:. . . We are looking for a . Support Operations Specialist. for one of our property management Client. . . Your Main Responsibilities:. . . . Support vacation rental back-end operations, administrative workflows, reservations support, maintenance coordination, and process execution.. . Work confidently across systems such as Guesty, Breezeway, Google Sheets, and Notion.. . Troubleshoot issues independently, learn new tools quickly, and make thoughtful updates without creating errors.. . Manage spreadsheets, project tasks, and operational details with strong accuracy and organization.. . . W. hat We’re Looking For:. . . Operations Assistant background.. . Hands-on with Guesty, Breezeway, Google Sheets, and Notion.. . Excellent written and verbal English.. . Tech-savvy, self-directed, detail-oriented, operationally minded, and comfortable in a fastmoving environment. . . . . Technical Requirements:. . . Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port). . i5 11th Gen or higher. . Windows 11 / MacOS Catalina or higher. . Minimum of 8 GB RAM. . Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background). . Back-ups in case of power or internet provider interruptions. . Good headset and webcam (preferably noise-canceling headset). . . Why You’ll Love Working with Us:. . . Competitive Salary.  — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.. . Remote Work.  — This role is 100% remote, allowing flexibility and eliminating daily commute.. . Paid Time Off.  — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.. . HMO Coverage.  — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.. . .  .