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Senior DevOps Support Engineer - Customer Support at Buildkite. . Location: Australia - WA. About Buildkite. . Buildkite's CI platform is trusted by the world's leading engineering teams, helping ship software used by more than 1 billion people every day. Companies including Canva, Meta, Mistral AI, and NVIDIA rely on Buildkite to run builds, tests, and deployments on their infrastructure, ours, or both - giving them the speed, reliability, and flexibility to ship with confidence.. . About the Role. . This is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows. You'll play a vital role in shaping the support team's evolution into a function that balances reactive and proactive work, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience. This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world's most innovative engineering teams.. . Where You’ll Be. . This role is remote and requires someone to be located in the . WA. timezone. .. You'll work five days a week, 9:00 AM–5:00 PM local time, . including both Saturday and Sunday. . Your other three days are flexible — we'll agree on a set schedule together when you join.. . What You'll Do. . . Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers. . Provide support through Slack, Zoom, Email, Plain, and Community Forum. . Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience. . Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions. . Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities. . Publish documentation updates and proactive communications that improve the customer journey. . Act as a voice for customers, ensuring their feedback shapes internal product and process improvements. . Own and improve support workflows, simplifying how the team operates and delivers. . Share learnings from customer work to strengthen alignment with Product and Engineering. . Mentor peers and foster an inclusive, supportive environment within the team. . . This Is You If You Have.... . . A Customer Centric Mindset. – Deep commitment to delivering world-class support with empathy and patience. . Technical Expertise. – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang. . DevOps and Cloud Knowledge. – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes. . Problem Solving Skills. – Confident in independently tackling complex technical issues and guiding customers to solutions. . Autonomous and Proactive. – Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements. . Excellent Communication. – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments. . . Benefits. . . 20 days paid annual leave plus 10 days sick & carer's leave. — actively encouraged, we want you to be at your best and time off is a part of that.. . An ongoing remote-work allowance to help you do your best work. — we want you to have everything you need, from great wifi to wellness options that are right for you.. . Retirement and health coverage . (based on your region). . — build towards your future, your way.. . 16 weeks paid parental leave for primary carers (6 weeks for secondary). — becoming a parent is life changing and we’re committed to supporting you and your family through it.. . Confidential EAP & mental health support. — sometimes life gets hard. You should be able to access the resources and support you need.. . Support for learning and growth. — with time and budget for conferences, courses, and coaching so you have the opportunity to grow, improve your craft, and build mastery.. . Flexibility to work from anywhere in the world for up to 6 weeks a year. — great work doesn’t have to happen from one desk.. . . Exact benefits may vary slightly by country. We'll walk through the specifics for your location.. .  . 🌈 Equal Opportunity Employer. . At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.. . If you need any accommodations or support during the application or interview process, please reach out to us at [email protected].