We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Support Specialist at Cargomatic. . Location: Remote. Customer Support Specialist. . Location:. Remote. . Employment Type:. Full-Time | Remote. .  . . The Role. . Cargomatic is seeking a highly organized and customer-focused . Customer Support Specialist. to support our client. This role serves as a key point of contact between our client and Cargomatic’s operations teams, ensuring shipments are coordinated efficiently, issues are resolved quickly, and customers receive timely and accurate updates.. . The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced transportation environment where priorities can change quickly. You will work closely with customers, drivers, carriers, dispatch, operations, and internal teams to ensure every shipment is handled with a high level of service.. . Key Responsibilities. . Customer Support & Communication. . . Serve as a primary day-to-day contact for shipment status, scheduling, service issues, and operational questions.. . Respond promptly and professionally to customer inquiries through phone, email, and other communication channels.. . Provide accurate, timely updates on shipment status, delays, appointment changes, and exceptions.. . Build and maintain a strong working relationship with the client stakeholders and internal Cargomatic teams.. . Proactively communicate potential issues before they impact the customer.. . . Shipment & Order Management. . . Monitor shipments throughout the transportation lifecycle to ensure timely execution.. . Coordinate pickup and delivery appointments, changes, and special requirements.. . Track shipment activity and follow up with drivers, carriers, and operations teams as needed.. . Ensure shipment information, notes, and customer requirements are accurately entered and maintained in Cargomatic’s systems.. . Monitor open orders and follow through on outstanding actions until resolution.. . . Issue Resolution. . . Identify and resolve shipment exceptions, including delays, missed appointments, driver issues, equipment constraints, and delivery discrepancies.. . Escalate issues appropriately while maintaining ownership through resolution.. . Coordinate with Operations, Dispatch, Drivers, Carriers, and other internal teams to resolve customer-impacting issues quickly.. . Work directly with drivers and terminal personnel to ensure accurate, timely execution of daily operational activities and resolve issues as they arise.. . Investigate service failures and help identify recurring issues and opportunities for improvement.. . Maintain clear documentation of customer issues, actions taken, and final resolutions.. . . Administrative & Operational Support. . . Assist with proof of delivery (POD), shipment documentation, and other customer requirements.. . Review shipment information for accuracy and identify discrepancies requiring correction.. . Support reporting and customer-specific tracking requirements.. . Maintain accurate records and ensure follow-up items are completed within established timelines.. . Assist with customer account and operational projects as needed.. . . . Maintain accurate and timely records within the company’s systems, ensuring all operational and transaction data is complete, current, and properly documented.. . Ensure billing information is accurate and submitted in a timely manner, partnering with drivers, terminals, and internal teams to resolve discrepancies and support timely invoicing.. . . Qualifications. . . 2+ years of experience in . customer support, logistics, transportation, freight, dispatch, or account coordination. .. . Experience supporting customers in a fast-paced operational environment preferred.. . Strong written and verbal communication skills.. . Excellent organizational skills and attention to detail.. . Ability to manage multiple priorities and follow through on open issues.. . Strong problem-solving skills and sound judgment.. . Comfortable communicating with drivers, carriers, customers, and internal stakeholders.. . Proficiency with Microsoft Office, Google Workspace, and/or transportation management systems.. . Ability to remain calm, professional, and solutions-oriented under pressure.. . . Preferred Experience. . . Experience in . drayage, trucking, freight, transportation, or logistics. .. . Experience supporting large enterprise or industrial customers.. . Familiarity with shipment tracking, appointment scheduling, PODs, accessorials, and transportation documentation.. . Experience working with a TMS or other logistics technology platform.. . . Benefits & Perks. . Cargomatic offers a competitive benefits package designed to support your health, financial security, and overall well-being.. . . Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans. . Company-paid life insurance and short- and long-term disability coverage. . Flexible spending accounts and dependent care savings options. . Employee Assistance Program with confidential counseling, legal, and financial resources. . Wellness programs and benefit advocacy support. . . Equal Opportunity Employer. . Cargomatic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.. .  . .  . .  . .  . .