We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Office Manager – Plumbing & HVAC (Remote, Housecall Pro) at Offshore Launch. . Location: Remote. About Offshore Launch:. . Offshore Launch is a business and growth operations firm helping home service owners scale their operations. . . We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it. . . We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.. . Why Join Offshore Launch?. . . Impact the growth and success of small and medium-sized businesses.. . Work in a people-first, remote environment that values career growth.. . Access comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance.. . Contribute to a culture that values partnership, service, and excellence.. . . . Who We Serve. . This is a remote, full-time position supporting a fast-growing plumbing and HVAC company in New Jersey. The company handles a wide range of work: plumbing repairs, drain and sewer work, water heaters, boilers, furnaces, heat pumps and mini-splits, gas lines and water treatment. It serves homeowners across several counties, with same-day and emergency service. You’ll work US Eastern business hours.. . The owner runs a team of field technicians and is busy growing the business. Day to day, you’ll be the person who keeps the office running: phones, scheduling, dispatch, estimates, invoices and follow-up. The company is moving its operations onto Housecall Pro now. You’ll start with a newly set-up system, written SOPs and the full support of our team, and you’ll help shape how the office works from the start. As the company grows, you may also train and lead a new office team member.. . This role is for someone who wants to own the office and run it without waiting to be told what to do next.. . What you’ll own. . . The phones.. You’re the first voice customers hear. Answer incoming calls and book service calls, emergencies and estimates, calmly and professionally. Offer financing and membership options when they fit.. . Scheduling and dispatch.. Book and dispatch jobs for a team of technicians in Housecall Pro, and fit in same-day and emergency calls. Keep customers updated on arrival times so the owner doesn’t have to step in.. . The estimate pipeline.. Follow up on every open estimate until it’s won or declined, and keep the pipeline current so the owner always knows where each job stands.. . Invoicing and collections.. Send invoices as soon as jobs are done, and follow up on receivables so nothing ages without action.. . Clean system data.. Keep Housecall Pro accurate: job details, technician time, material costs and receipts, job photos, lead-source tags and routine price catalog updates. Make sure the technicians use the app the right way.. . Permits and compliance.. Track and coordinate permits, certificates of insurance and town requirements as the owner directs.. . Vendors.. Coordinate with the bookkeeper, marketing agency and payroll provider using documented processes.. . Reporting.. Send the owner a regular report on calls, bookings, the estimate pipeline, jobs completed and receivables.. . SOPs and team growth.. Follow the office SOP library and keep it updated. When the company adds office staff, train and supervise them using the SOPs.. . . How you’ll be measured. . . 95% or more of calls answered. . Every new lead contacted within 5 minutes. . 75% or more of qualified leads booked. . Arrival-window and “on the way” texts sent on every job. . Every open estimate followed up on time, per the SOP, until it closes. . Invoices sent the day the job is completed. . Receivables kept within target, with nothing aging without action. . Housecall Pro data complete and accurate enough that the owner can trust the reports. . Permits, insurance certificates and vendor tasks done on time, every time. . . You’ll succeed here if you have. . . 2 or more years in office management, dispatch, customer service or operations coordination, ideally in plumbing, HVAC or other home services. . Hands-on experience with Housecall Pro, or with ServiceTitan, Jobber, FieldPulse or a similar platform. . Experience dispatching a team of several technicians, including same-day and emergency calls. . Excellent spoken English and a confident, warm phone presence. . A strong follow-up habit. You chase estimates and invoices without being reminded.. . The ability to juggle phones, schedules and follow-ups at the same time without dropping anything. . Comfort working independently for a busy owner. . Availability to work US Eastern business hours, full-time. . . Nice to have. . . Experience with Housecall Pro specifically. . Spanish speaking. . HVAC experience (seasonal demand, maintenance plans, equipment installs). . Experience offering financing or selling membership plans on the phone. . Experience coordinating permits or certificates of insurance. . Experience training or supervising a CSR or a small office team. . Experience helping a team move to a new field service platform. . . Compensation & Benefits (to be provided by Offshore Launch):. . . Up to $1600/mo depending on experience. . Guaranteed annual bonus of one month's salary. . Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores. . Comprehensive health benefits, including dependents: health, life, vision and dental insurance. . . 16 days PTO. . .  . . Note:. . The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.. . Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.. .  . .  . .