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Knowledge Operations Analyst (SOPs & Consultations) at Clipboard. . Location: Remote: Canada. Why Clipboard Exists:. . We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.. . About Clipboard:. . Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). . We are a . YC Top Company. with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.. We are looking for your help to keep growing so we can serve more professionals and workplaces.. To learn more about us, take a look at our website. here. .. . About the Role. We are seeking an experienced Knowledge Operations Analyst to own the structure, accuracy, and effectiveness of our comprehensive internal knowledge ecosystem. This is a critical role that involves managing complex SOP libraries and operational documentation for a healthcare-focused organization. You will collaborate with cross-functional teams to ensure all mission-critical knowledge is clear, accurate, and easily accessible—empowering teams to move faster, mitigate risks, and make informed decisions.. . This is not simply a writing job. It requires strong experience in knowledge management, systems thinking, operational process analysis, and consultation triage. You will be the cornerstone for maintaining and improving documentation that supports high-stakes healthcare operations.. . . . What You’ll Own. . . . Complex SOP Management:.  Develop, audit, and maintain detailed SOPs and operational content for a regulated, healthcare environment ensuring clarity, accuracy, usability, and compliance.. . . . Consultation Triage & Resolution:.  Manage real-time internal consultations via Slack, diagnose knowledge gaps, provide authoritative answers, and escalate as necessary.. . . . Root Cause & Process Analysis:.  Deep dive into unclear or broken workflows, identify documentation deficiencies, and recommend actionable improvements to enhance operational clarity and efficiency.. . . . Knowledge Audits:.  Proactively identify outdated, inconsistent, or redundant documentation and execute strategic clean-up initiatives.. . . . User-Centric Documentation:.  Produce SOPs and training materials that simplify complex healthcare processes into clear, plain language accessible for all user levels—even without prior domain knowledge.. . . . Cross-Functional Partnerships:.  Collaborate closely with SMEs, Support, and Operations leaders to validate content accuracy, gather input, and drive continuous improvement.. . . .  . . . What We’re Looking For. . . . Minimum 3 years’ proven experience managing complex knowledge bases, SOP libraries, or internal documentation, preferably in healthcare, technology, or similarly regulated industries.. . . . Strong background in technical writing, knowledge management, or operational documentation with excellent clarity, structure, and tone.. . . . Demonstrated ability to simplify complex concepts and workflows into intuitive, user-friendly documentation.. . . . Deep systems thinking and operational problem-solving skills, with experience in root cause analysis and process improvement.. . . . Hands-on experience with tools such as Confluence, Notion, Zendesk, and Google Docs is required.. . . . Track record of managing real-time consultation queues or internal support enablement is a strong plus.. . . . Detail-oriented, highly organized, and capable of managing multiple concurrent documentation and project tasks.. . . . Excellent communication and stakeholder management skills to work effectively with diverse teams.. . . . . . . System Requirements. . . . Stable wired internet connection (15+ Mbps). . . . Modern computer meeting or exceeding: i5 8th Gen or Ryzen 5 2000 series, 12GB RAM minimum (16GB preferred). . . . Noise-canceling headset, quiet workspace, and power backup. . . . . . Why This Role Matters. Your expertise will directly improve the speed, accuracy, and confidence of our frontline healthcare teams by ensuring essential knowledge is clear, accessible, and up-to-date. As the first hire dedicated purely to knowledge operations and documentation excellence, you will play a foundational role in building and scaling this critical function.. . What Success Looks Like. . . . Internal teams consistently find fast, precise answers through your SOPs and consultation responses.. . . . SOPs are logically structured, comprehensive, and require minimal additional explanation.. . . . You become the trusted point of clarity on operational procedures and documentation quality.. . . . The Hiring Process. Candidates will complete a case study to assess their writing clarity, knowledge structuring, and ability to break down complex operational content into simple, actionable instructions.. . . .  .