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Technical Support Engineer (with DevOps Experience) at Exadel. . Location: Brazil, Colombia. We’re seeking a talented Technical Support Engineer (with DevOps Experience) to join our team and work on a long-term project. If you have a background in a support role and the ability to identify and resolve unique problems effectively, take your chance to apply.. . Why Join Exadel. . We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.. . From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.. . What powers it all? Our people are ambitious, collaborative, and constantly evolving.. . About the Client. . The Culient is a custom software development company committed to providing quality IT solutions that facilitate and add value to clients’ businesses. They offer a full spectrum of custom software services, including web and mobile application development.. . What You’ll Do. . . Provide Tier 3 technical support for customers and internal teams. . Troubleshoot and resolve complex technical issues related to software and systems. . Work with Tier 1 and Tier 2 support teams to escalate issues as necessary. . Collaborate with software developers and other technical support engineers to resolve issues and provide solutions. . Analyze system logs and diagnostic data to identify and diagnose issues. . Reproduce Issues identified at the customer’s site in order to identify the root cause. . Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides. . Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support. . . What You Bring. . . Bachelor's degree in Computer Science, Electrical Engineering, or a related field. . 4/5+ years of background in Tier 3 technical support or a related field. . Experience with troubleshooting complex software and system issues. . Competency in Database Platforms (such as Oracle, Snowflake, and Postgres), Big Data Platforms (such as Databricks, Hadoop, and Spark). . Proficiency in Cloud environments (Azure, GCP, AWS) and Docker, Kubernetes (good knowledge of architecture and components, troubleshooting skills). . Familiarity with programming languages such as Java, Python. . Knowledge of operating systems, databases, and networking protocols. . Ability to work independently and in a team environment. . Demonstrated ability to learn quickly and adapt to changing technologies and customer requirements. . Strong analytical and problem-solving skills. . Being open to on-call 1-2 times a month . . . English level. . Upper-Intermediate. . Legal & Hiring Information. . . Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more. . Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. . Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs. . . Advantages of Working with Exadel. . Exadel is a global company, and benefits can vary depending on your location and contract type. Your recruiter will provide specific information about the benefits available to you.. . . International projects. . In-office, hybrid or remote mode. . Medical healthcare. . Recognition program. . Professional & personal development opportunities. . Foreign languages classes. . Well-being program. . Corporate events. . Sports compensation. . Referral program. . Equipment provision. . Paid vacation & sick days.