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Director of Admissions at Lightfully Behavioral Health. . Location: Corporate (Remote). Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with mental health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With current communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high-paced growth.. . Welcome to a behavioral health services company unlike those that have come before it. One where leaders believe in the healing and nourishing quality of compassion both in treating clients and caring for our people. A safe place to bring your whole self to work and infuse a bit of your own magic into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to deliver exceptional performance through their authenticity, bravery, and grit. We believe that great things can happen when we create space for people to . light fully. .. Lightfully is seeking a passionate and resourceful professional to oversee our Admissions department. This individual is great at overcoming barriers and compassionately guiding clients in need of higher level mental health care into one of Lightfully’s programs. The admissions team is often the first touchpoint a client will have with the Lightfully organization. It’s imperative that this person embodies the Lightfully culture, mission, and Shining Commitments, and can effectively communicate the Lightfully care model and program deliverables.. . The Director of Admissions is a remote position.  . This role is responsible for ensuring clients are guided through the admissions process to enter the appropriate LBH program site and level of care. This includes answering calls, helping the client to understand the admissions process or answer any questions they might have, receiving new cases, and managing the admissions team to deliver a concierge level experience to the client. The Director of Admissions is responsible for effectively managing caseloads, motivating and training of admissions staff.. . We are looking for someone who gets excited by the thought of growth and thrives in a fast-paced environment. This person is also committed to guiding those in high need of support into the care they desperately need, and introducing clients, families, and providers to a dynamic new team and model. . . Major Responsibilities:. . . Provides supervision, support and coaching to employees.  Other supervisory activities include (but are not limited to): . . Interviewing, hiring, goal development, onboarding and ensuring continuous. training requirements and compliance items are met.. . 1:1 and team meetings to discuss successes, challenges, new projects,. innovations, company changes, etc.. . Timely coaching and disciplinary action (delivery and documentation), as. needed. . Completing performance reviews for employees within company designated. timeframes. . Maintain employees’ timecards in Payroll system, ensuring the correct hours are. accounted for, overtime is managed, and paid-time off request are promptly. addressed.. . . . Managing day-to-day operations of the admissions department, ensuring phone lines are attended and potential clients receive top-tier concierge service. . Maintain a deep understanding of real-time admissions performance in relation to daily, weekly, and monthly goals.. . Analyze pacing and trend data; communicate updates, risks, and summaries to executive leadership.. . Collaborate daily with the Admissions Manager to assess team coverage, performance barriers, and urgent issues.. . Provide visibility and strategic support during team huddles and counselor check-ins.. . Participate in census, pipeline, and strategic meetings to align admissions with broader operational priorities.. . Guide staffing strategy and long-range coverage planning based on trends and anticipated volume.. . Serve as the point of contact for high-acuity, high-risk, or emotionally complex family cases.. . Partner with legal, clinical, and leadership stakeholders to resolve sensitive issues.. . Ensure adherence to documentation, call quality, and regulatory standards.. . Audit counselor documentation in conjunction with the Admissions Manager to identify trends, gaps, and coaching opportunities.. . Lead audit readiness efforts and drive quality improvement initiatives.. . Assist clients in understanding full financial picture and applicable benefit information.. . Collaborate with outpatient providers and referents to help support clients into our care.. . . Education and Skills:. . . Bachelor’s degree or related experience.. . 5+ years of admissions or sales experience in the healthcare industry.. . Must be PC literate with proficiency in database software and word processing.. . Experience working in a CRM system, preferably Salesforce, required.. . Strong communication skills. Must have the ability to effectively present information and respond to questions from leadership, staff, patients, referents, and the public.. . Strong customer service skills, attention to detail, and ability to multi-task required.. . . The pay range for this position is $75,000-$100,000 annually.  This position is bonus-eligible. . At Lightfully, we believe in caring for our team as much as we care for our clients. We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Our benefits for full-time employees include:. . . Competitive compensation. . Medical, dental, and vision insurance . . Paid time off. . Self-care days . . 401(k) plan. . Continuing education and professional development opportunities. . Employee assistance program (EAP). . A supportive, mission-driven culture that values authenticity, connection, and integrity. . .