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Rumor - Client Support Associate at Fresh Prints. . Location: Indian (Remote). About Rumor. . Rumor is a members-only platform connecting high-profile individuals with exclusive events and experiences. We work closely with brands, hosts, and cultural leaders to deliver seamless, high-touch event experiences—often live, time-sensitive, and global.. . Role Overview. . The Client Support Manager is the frontline point of contact for Rumor’s hosts and members. This role is critical during live events and off-hours, ensuring issues are resolved quickly, communication stays clear, and hosts feel fully supported.. . You’ll own day-to-day support operations while working closely with product and operations to surface insights, bugs, and improvements.. . Key Responsibilities. . . Serve as . primary point of contact (POC) for hosts during live events. , including evenings, weekends, and international time zones when the core team is offline. . Manage and respond to all inbound inquiries via:. . . Support email. . Intercom (hosts + members). . . Triage issues in real time, escalate urgent matters, and ensure timely resolution. . Update, maintain, and improve . Help Center / FAQ articles. based on recurring questions and product updates. . Perform . light QA and product testing. on new features, flows, and releases. . Log bugs, edge cases, and UX issues clearly for the product and engineering teams. . Identify patterns in support inquiries and proactively suggest improvements to workflows, tooling, or product UX. . . Working Hours & Availability. . . This is a . full-time role (40 hours per week). . Standard working hours are . Monday–Friday, 9:00 AM–5:00 PM EST. . Candidates must be flexible and willing to . work occasional weekends or irregular hours. as needed to support live events and host operations. . . What We’re Looking For. . . 2+ years in customer support, client services, or operations (tech, events, hospitality, or SaaS a plus). . Calm, clear communicator—especially under pressure or during live events. . Highly organized and detail-oriented with strong follow-through. . Comfortable working outside standard hours when required. . Tech-savvy and quick to learn new tools (Intercom, ticketing systems, internal dashboards). . Experience logging bugs or working alongside product/engineering teams is a plus. . . Nice to Have. . . Experience supporting live events, high-touch clients, or VIP users. . Familiarity with startups, early-stage products, or fast-moving teams. . Background in hospitality, events, or luxury services.