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Launch Operations Manager at Springboard Roles. . Location: Philippines & India (Remote - Full time). Launch Operations Manager — Springboard. . Type:. Contract. Location:. Philippines & India. Duration:. Full-time role (6-month probation). Commitment: . Full Time (40 hours/week). Time Zone: . Ability to overlap with the US East Coast and Pacific Time Zones. . About Springboard. . Springboard is an online learning platform focused on helping learners build real-world skills and launch or advance their careers. Core to our success is our human-guided support model featuring mentors, instructors, career coaches, and advisors to help students succeed. . . Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives. We partner closely with industry experts to design cutting-edge, outcomes-driven programs.. . About the Role. . We’re seeking a Launch Operations Manager to launch new courses and ensure that programs run smoothly as they grow from the first cohort through steady state. . . You’ll own the project plans, timelines, and cross-team coordination that make launches actually happen on time—and then stay on to . strengthen the playbook. for every cohort that follows.. . You’ll work closely with teams across Learning Experience, Sales, Product, Student Success, and Engineering—making sure the right people are talking to each other, deadlines are clear, and nothing is blocked. . . This is a hands-on, highly collaborative role for someone with a builder mindset who’s comfortable figuring things out in real time and bringing structure where there isn’t any yet.. . What You’ll Do. . Launch Operations. . . Build and manage end-to-end project plans for new course launches—owning timelines, task assignments, and cross-team dependencies to drive internal alignment.. . Own launch readiness—make sure every system, workflow, and handoff is in place before a course goes live, so there are no scrambles on launch day.. . Coordinate with internal and external partners to make sure nothing is blocked—flagging risks early, tracking open items, and keeping teams accountable to shared deadlines.. . . Post-Launch Stabilization & Ongoing Operations. . . Run recurring cross-functional check-ins to align teams on what’s changing between cohorts—content updates, process fixes, bug resolution—so nothing falls through the cracks.. . Establish a regular cadence for reviewing course health metrics to identify trends and lead the cross-functional sprints to fix friction points between cohorts.. . Triage course feedback, coordinate curriculum updates between cohorts, and ensure Cohorts 2, 3, and beyond launch as smoothly as the first.. . Create clear documentation for workflows, automations, and processes so institutional knowledge is accessible and teams can self-serve where appropriate.. . . Stakeholder Communication. . . Coordinate meetings across levels of the organization in a clear and confident manner. You should feel comfortable kicking off a meeting that may be attended by Senior Directors or the Springboard CEO, which is intended to drive a decision. . . Comfortable flagging blockers and trade-offs to Senior Directors and the CEO to ensure critical decisions are made before they impact critical outcomes.. . Support change management when new tools or processes roll out, helping teams adopt them successfully rather than letting adoption stall.. . . What You Bring. . . End-to-End Ownership:. 5+ years in Operations, Enablement, or Program Management where you’ve built from scratch—owning initiatives from the initial "messy" idea to a scaled reality.. . A True Builder Mindset:. You don't just follow a checklist; you thrive in ambiguity and reason from root causes. When there’s no playbook, you’re excited to be the one to write it.. . Strong Project Management Instincts:. You know how to scope work, set realistic timelines, and keep multiple workstreams moving without dropping balls. Mastery of tools like Asana or any task management tool is expected.. . High-Agency & Independence:. You are a disciplined, independent worker who doesn't need to be told what the next step is. You close loops instinctively and keep work moving without being chased.. . Strategic Communication:. You’re a clear, proactive communicator across both technical and non-technical teams. You have the intellectual curiosity to ask the right questions and the confidence to proactively flag risks to leadership, including Senior Directors and the CEO.. . Applied AI Mindset. - You possess an “automation-first” brain, and you can point to concrete examples of how you’ve used AI to build smarter workflows, scale your own output, and solve operational bottlenecks.. . . Nice to Have. . . Experience with tools like HubSpot and Zapier.. . Startup or fast-paced, iterative environment experience.. . Agentic AI experience is a plus, but not required..