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Collections Team Lead at Fresh Prints. . Location: The Philippines (Remote). Join a high-performing team for an NYC-based custom apparel company. . Fresh Prints is a New York-based custom-printed apparel company. We partner with talented students, providing them with the capital, training, and support to build apparel businesses on their campuses.. . About the Role. . The Finance Team manages all cash inflows and outflows at Fresh Prints. As a Collections Team Lead, you will be responsible for managing and improving the systems and performance of our receivables function.. . This is a high-impact role focused on driving revenue realization and ensuring strong cash flow discipline across the business. You will own collections performance, build scalable processes, and lead a team responsible for recovering outstanding payments efficiently and professionally.. . What You'll Do. . As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. On a day-to-day basis, this means:. . . Lead and manage a team of 2–5 Collections Associates. . Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution). . Drive improvements in: . . Set, track, and optimize team performance metrics. . Manage customer and vendor communication for payment recovery. . Handle escalations and resolve complex or sensitive cases. . . . Build and improve collections workflows, systems, and SOPs. . Collaborate cross-functionally with Finance, Sales, and Operations. . Ensure accurate reporting of daily, weekly, and monthly collections data. . . Requirements. . . 3+ years of experience in Finance, Collections, Accounts Receivable, or . Operations/Project Management in fast-paced environments. . 2+ years of experience managing a team (ideally 2 to 5 people). . Excellent communication skills and proficiency in English (both written and verbal, especially for difficult conversations). . . Core Skills: Must-Have. . . Strong data orientation (Excel, dashboards, tracking metrics). . Ability to define and track key metrics such as: . . Collections efficiency. . Agent productivity. . Call volume and conversion. . . . Proven ability to improve processes or workflows. . Strong ownership and execution mindset. . Ability to make decisions independently and move fast. . . Nice-to-Have. . . Experience in B2C collections or high-volume customer operations. . Exposure to CRM or ticketing tools. . Experience implementing or improving collections tools. . Background in finance, revenue operations, or customer success. . . Success in this Role Looks Like. . . Improved collections % and recovery timelines. . Clear visibility into metrics and performance. . Scalable, efficient collections processes. . . Job Location:. Work From Home / Remote. . Working Hours:. 7:. 00 AM - 4:00 PM EST (US Timings). , Monday to Friday. . Monthly Salary:. Competitive salary, depending on experience. . At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical . to eligible employees. .. . Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.. . Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.