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Tour Guide Operations Specialist Asia at Ventura TRAVEL. . Location: Vietnam or Thailand. Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in everyone! In the Tour Guide Operations department, our mission is to find, train, and manage the best Tour Conductors (TCs) for all brands and ensure a personal and smooth operation. . . As our next Tour Guide Operations Specialist for Asiaventura, you will be the main point of contact for tour guides and internal stakeholders. Your responsibilities will include selecting the right tour guide for each trip, negotiating and managing contracts, handling payments, and managing emergency situations when they arise. You will ensure that information flows smoothly between teams and that our tour guides follow our operational processes.. . We strongly believe that sharing great moments at work helps us grow stronger together. You will be part of a small, fun, and highly effective team that has a direct impact on tour guides and customer satisfaction. In this role, you will report directly to Anthony Pycroft, Brand Director of Asiaventura.. . NOTE: Please . keep in mind, we'll only consider applications written in English.. . . On daily basis, you will . . . Recruit, onboard, and continuously train German- and French-speaking tour guides for Asiaventura trips across Vietnam, the Philippines, Thailand, and Cambodia, while supporting our upcoming expansion in new destinations and English-speaking tours.. . Ensure that our tour guides deliver the best possible service to our travelers, and take immediate action if issues arise.. . Keep all data regarding our tour guides updated and organized in our systems. . . Assign tour guides to trips based on availability, suitability, and operational needs.. . Manage tour guide payments before and after the trip.. . Proactively handle operational issues and emergencies in a professional and efficient manner.. . . The basics you bring along. . . Proven previous experience as a Tour Conductor in Asia, or experience working in operations at a DMC, travel agency, or tour operator that organizes tours in Asia.. . Excellent verbal and written communication skills. . . Outstanding organization skills and a. bility to prioritize.. . Negotiation skills with a strong ability to say "no" to things. . . Flexibility and the ability to manage time effectively in emergency situations.. . Native or C2 English level. . . Willingness or experience working with AI. . . . You can impress us even more with. . . Language skills in German, French, Thai or Vietnamese.. . Experience giving high-quality trainings.. . Experience defining new operational workflows and processes.. . . What we promise you. . . Freedom to be creative in achieving results.. . International & friendly working environment.. . Quarterly. Social Days and Team Events.. . Work out of. other offices. in the Ventura network around the world.. . Opportunity to constantly learn and grow.. . We care about the well-being of our employees (regular O3, satisfaction surveys etc.). . A Yearly 3-week-offsite. , provided we achieve our company goals. . Participation in the overall company's profits.. . Visit our. Career Page. to get more insights into our office life.. . . Confidentiality & Diversity . . Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software that only grants access to your applications to HR, the Recruiting Manager, and the interviewers. . . It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.