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IT Support Specialist at Arize AI. . Location: Remote. About Arize. . AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in. . Arize AI is the leading AI & Agent Engineering observability and evaluation platform. , empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence.. . We’re a . Series C.  company backed by top-tier investors,.  . with.  over $135M in funding.  and a rapidly growing customer base of . 150+ leading enterprises and Fortune 500 companies. . Customers like . Booking.com. , Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works.. . The Opportunity. . We are seeking a proactive and detail-oriented IT Support Specialist to join our fully remote team. You will be the first line of defense in maintaining a seamless IT experience across the organization, managing Mac-only endpoints, cloud-based systems, and compliance workflows. This role is critical in ensuring our infrastructure remains secure, compliant, and optimized for productivity. . . While we are a fully remote company, we’re a collaborative team that thrives on in-person connection! . You’ll need to be based in the San Francisco Bay Area. to join us in the office on an as-needed basis and for team events.. . What You'll Do:. . 🔧Technical Support & Systems Management. . . Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively.. . Manage and support user accounts, access provisioning, and integrations across:.   - Google Workspaces (SSO-enabled).   - Office 365.   - Zoom.   - Atlassian tools (Jira, Confluence, etc.).   - GitHub. . Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender.. . Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues.. . Maintain and document standard operating procedures for IT systems and user support.. . . 🔐 Security & Compliance. . . Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance.. . Assist in responding to security questionnaires from prospects and partners as part of the sales process.. . Monitor system logs and alerts to detect and remediate potential threats.. . Ensure compliance with identity and access management protocols across all integrated platforms.. . . 📊 Process Improvement & Automation. . . Assist in tracking and reporting IT and security metrics for internal review and audits.. . Identify opportunities for automating manual tasks and improving operational efficiency.. . Help manage asset inventory, software licenses, and endpoint lifecycle tracking.. . . 🤝 Collaboration & Communication. . . Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives.. . Collaborate with internal stakeholders to understand support needs and implement best practices for tooling and security.. . Contribute to internal documentation and user training materials.. . . What We're Looking For. . . 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment.. . Hands-on experience with:.   - Google Workspaces admin console & SSO.   - Office 365 suite.   - Zoom admin controls.   - Atlassian (Jira, Confluence).   - GitHub (user access, integrations, permissions).   - Kandji or similar MDM solutions.   - Bitdefender or similar endpoint protection tools.   - Scripting or programing language. . Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS.. . Experience assisting with or completing security questionnaires for sales enablement.. . Strong understanding of identity and access management principles.. . Excellent written and verbal communication skills.. . Self-starter comfortable working independently in a remote environment.. . . The estimated annual salary for this role is between $90,000 to $125,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.. . While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. For all other employees, there is a WFH monthly stipend to pay for co-working spaces.. . More About Arize. . Arize’s mission is to make the world’s AI work—and work for people.. Our founders came together through a shared frustration: while investments in AI are growing rapidly across every industry, organizations face a critical challenge—understanding whether AI is performing and how to improve it at scale.. . Learn more about what we're doing here:. . https://techcrunch.com/2025/02/20/arize-ai-hopes-it-has-first-mover-advantage-in-ai-observability/. . https://arize.com/blog/arize-ai-raises-70m-series-c-to-build-the-gold-standard-for-ai-evaluation-observability/. . Diversity & Inclusion @ Arize. . Our company's mission is to make AI work and make AI work for the people, we hope to make an impact in bias industry-wide and that's a big motivator for people who work here. We actively hope that individuals contribute to a good culture. . . Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI. . Culturally conscious events such as LGBTQ trivia during pride month. . We have an active Lady Arizers subgroup.