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Printer Relationship Management Associate at Fresh Prints. . Location: Hyderabad, India (Remote). Printer Relationship Management Associate Level 1:. . Fresh Prints is a New York-based custom apparel company helping thousands of student entrepreneurs build successful businesses across the United States. Behind every order is a network of 80+ production partners who print and ship custom apparel to our customers. Our Printer Relationship team ensures those printers/vendors consistently deliver high-quality products on time while maintaining an exceptional customer experience.. . We're looking for someone who enjoys solving complex operational problems, building strong relationships, and improving processes at scale. If you thrive in fast-paced environments, love taking ownership, and enjoy working across multiple teams to make operations run smoothly, you'll fit right in.. About the Role:. . As a . Printer Relationship Management Associate. , you'll own relationships with a portfolio of printers/vendors across the United States. You'll work closely with printers to ensure every order moves through production successfully. No two days are the same here. One day you'll be solving a production issue with a printer, and the next you'll be coordinating inventory, helping recover a delayed order, improving a process, or working with Tech to eliminate manual work.. . Your success will be measured by your ability to drive top performance from your portfolio of printers by building strong relationships, reducing operational issues, and continuously improving how we work.. . What You'll Do. . Vendor Relationship Management. . . Build long-term relationships with printer/production partners through regular monthly performance calls, emails, and other day-to-day communication through different channels, becoming their trusted point of contact.. . Support vendors/printers with operational, production, and logistics-related questions.. . Partner with vendors to improve order quality, turnaround time, and overall operational performance.. . Drive accountability while maintaining strong working relationships.. . . Order & Production Management. . . Coordinate production timelines and resolve order delays before they impact customers.. . Reallocate production orders to make sure your printers are not overloaded.. . Assign or reschedule the entire order schedule for your printer in case of emergency shutdowns.. . Coordinate garment procurement from suppliers and ensure vendors receive inventory on time.. . .  . . Cross-functional Collaboration. . . Partner with Sales, Operations, Supply Chain, Product, and Tech teams to resolve issues quickly.. . Keep internal teams and external stakeholders informed of production updates that impact customers.. . Share feedback with internal teams to improve vendor experience and operational efficiency.. . . Process Improvement. . . Identify recurring operational issues and recommend long-term solutions.. . Identify automation opportunities and improve existing workflows to make operations more scalable.. . Take ownership of projects that improve team performance, vendor experience, or operational efficiency.. . . What We're Looking For. . Experience. . . 2+ years of experience in Operations, Vendor Management, Supply Chain, Customer Success, Account Management, or a similar relationship management role.. . Experience managing multiple priorities in a fast-paced environment.. . . Skills. . . Excellent written communication and stakeholder management skills.. . Strong analytical and critical thinking abilities.. . High emotional intelligence and relationship-building skills.. . Strong problem-solving and decision-making skills.. . Comfortable working with spreadsheets (Excel or Google Sheets).. . . What Makes Someone Successful Here. . . Your printers trust you as their primary operational partner.. . Your printers consistently deliver high-quality orders on time with minimal operational issues.. . You use data to identify trends, solve recurring problems, and prevent future issues.. . You continuously improve processes to reduce manual work and increase operational efficiency.. . You support your manager in delivering the projects from the idea initiation through implementation.. . . This is not a transactional support role that focuses merely on tickets and response times. Success comes from building long-term partnerships with printers, proactively identifying risks, and continuously improving operational performance. . . Compensation & Benefits. . . Competitive annual salary of . $6,600 - $8,400. . Health Insurance. . Mental Health care. . Learning & career growth opportunities. . Remote-first culture with a collaborative global team. . . Job Location. . . Remote Only. . . Working Hours(Fixed). . . 8:00 AM - 5:00 PM EST (US Timings). . . Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.