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Printer Relationship Associate at Fresh Prints. . Location: The Philippines (Remote). Support a multi-million dollar business' supply-chain & logistics team. . Fresh Prints is a New York-based custom apparel company helping thousands of student entrepreneurs build successful businesses across the United States. Behind every order is a network of 80+ production partners responsible for printing and shipping custom apparel to our customers. Our Printer Relationship Team ensures those printers/vendors consistently deliver high-quality products on time while maintaining an exceptional customer experience.. . We're looking for someone who enjoys solving complex operational problems, building strong relationships, and improving processes at scale. If you thrive in fast-paced environments, love taking ownership, and enjoy working across multiple teams to make operations run smoothly, you'll fit right in.. . About the Role. . As a . Printer Relationships Management Associate . (what we call the role internally), you'll own relationships with a portfolio of printers/vendors across the United States. You'll work closely with printers to ensure every order moves through production successfully. No two days are the same here. One day you'll be solving a production issue with a printer, and the next you'll be coordinating inventory, helping recover a delayed order, improving a process, or working with Tech to eliminate manual work.. . Your success will be measured by your ability to drive top performance from your portfolio of printers by building strong relationships, reducing operational issues, and continuously improving how we work.. . What You'll Do. . Vendor Relationship Management. . . Build long-term relationships with printer/production partners through regular monthly performance calls, emails, and other day-to-day communication through different channels, becoming their trusted point of contact.. . Support vendors/printers with operational, production, and logistics-related questions.. . Partner with vendors to improve order quality, turnaround time, and overall operational performance.. . Drive accountability while maintaining strong working relationships.. . . Order & Production Management. . . Coordinate production timelines and resolve order delays before they impact customers.. . Reallocate production orders to make sure your printers are not overloaded.. . Assign or reschedule the entire order schedule for your printer in case of emergency shutdowns.. . Coordinate garment procurement from suppliers and ensure vendors receive inventory on time.. . . Cross-functional Collaboration. . . Partner with Sales, Operations, Supply Chain, Product, and Tech teams to resolve issues quickly.. . Keep internal teams and external stakeholders informed of production updates that impact customers.. . Share feedback with internal teams to improve vendor experience and operational efficiency.. . . Process Improvement. . . Identify recurring operational issues and recommend long-term solutions.. . Identify automation opportunities and improve existing workflows to make operations more scalable.. . Take ownership of projects that improve team performance, vendor experience, or operational efficiency.. . . What We're Looking For. . Experience. . . At least 1.5 years of . experience in operations, vendor management, supply chain, customer success, account management, or similar relationship management role. . Experience managing multiple priorities in a fast-paced environment. . . Skills. . . Excellent written communication and stakeholder management skills. . Strong analytical and critical thinking abilities. . High emotional intelligence and relationship-building skills. . Strong problem-solving and decision-making skills. . Comfortable working with spreadsheets (Excel or Google Sheets). . . What Makes Someone Successful Here. . . Your printers trust you as their primary operational partner.. . Your printers consistently deliver high-quality orders on time with minimal operational issues.. . You use data to identify trends, solve recurring problems, and prevent future issues.. . You continuously improve processes to reduce manual work and increase operational efficiency.. . You support your manager in delivering the projects from the idea initiation through implementation.. . . This is not a transactional support role that focuses merely on tickets and response times. Success comes from building long-term partnerships with printers, proactively identifying risks, and continuously improving operational performance. . . Job Location:. Work From Home / Remote. . Working Hours:. 8:00 PM to 5:00 AM Philippine Time, Monday to Friday. . Monthly Salary:. Between $550 to $700 base (depending on experience) + $80 night shift allowance. . At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical . to eligible employees.. . Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.. . Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.