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Customer Support Representative (Remote, Project Based) at Fresh Prints. . Location: India, Philippines. About Frontier. . Frontier. is a subsidiary of . Fresh Prints. . Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it . Frontier. .. . At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through video assessment, written assessments and interviews and aim to get you an interview for a full-time job within the month. . . Think of us as your personal talent agent — and good luck with the application!. 😊. .  . . About the Role. .  . . We’re looking for Customer Support Representatives to provide overnight support to . Parkade. users.. . You’ll be handling primarily . Tier 1 support requests. by helping users with actions they’re unable to complete themselves in the Parkade app, as well as completing certain administrative actions on their behalf.. . The questions and requests are generally straightforward, so we’re looking for someone who is comfortable working independently, communicating clearly with users, troubleshooting issues, and following established processes.. . IMPORTANT NOTE:. This is a . project-based. role expected to run for approximately 1 year, from . September 2026 through 2027. . . What You’ll Do. . . Respond to incoming customer support requests during overnight PST hours. . Provide Tier 1 support to Parkade users. . Identify the root cause of straightforward customer issues and provide clear next steps. . Help users troubleshoot and complete actions they cannot perform themselves in the app. . Gather relevant information and, when needed, reproduce issues to better understand the problem. . Handle routine administrative requests that require internal team assistance. . Follow established processes and guidelines when resolving customer requests. . Prioritize requests based on urgency and customer impact. . Follow up on unresolved issues and ensure appropriate resolution. . Maintain clear and accurate documentation of customer interactions and resolutions. . Escalate higher-priority or more complex issues when appropriate. . Provide a positive, helpful customer experience across every interaction. . . What We’re Looking For. . . Previous experience in customer support, customer service, help desk, or a similar role. . Strong written and verbal English communication skills. . Strong active listening, critical thinking, and problem-solving skills. . Comfortable troubleshooting straightforward user issues. . Able to distinguish between issues that can be resolved independently and those requiring escalation. . Able to follow processes while exercising good judgment when handling customer issues. . Strong attention to detail and accuracy. . Ability to multitask, prioritize, and manage time effectively. . Comfortable working independently with limited supervision. . Comfortable learning and navigating new software and web/mobile applications. . Reliable and consistent. . . Nice to Have. . . Experience supporting SaaS or mobile/web applications. . Experience with ticketing or customer support platforms such as Zendesk, Intercom, or similar tools. . Previous experience in a Tier 1 support environment. . Experience troubleshooting or reproducing software/application issues. . . Schedule & Coverage. . . 10:00 PM–6:00 AM PST. . Overnight support coverage is required . 7 days a week. ; this refers to team coverage, not a 7-day workweek for each representative.. . Individual schedules and days off will be determined based on the team's coverage needs.. . .  . . Compensation & Benefits . . . Monthly Salary from $700-$800 per month . . FULLY REMOTE. work environment. . Professional growth and development opportunities. . High-impact role with meaningful ownership and responsibility. . .