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IT Administrator at Truveta. . Location: Hyderabad, India. Role Summary. . We are looking for an junior or intermediate-level IT Support Engineer to provide general IT support for our global corporate environment. This role will support employees with day-to-day technical issues, Windows/macOS laptop setup, local admin, software access, Microsoft 365 support, Office Wi-Fi, badge and surveillant camera system and basic network troubleshooting, Windows365 Cloud PC support, and IT operational tasks.. . The ideal candidate should have basic troubleshooting skills, good customer service mindset, and experience supporting users in a corporate IT environment. This role is suitable for someone who has moved beyond basic helpdesk support and can independently handle common IT issues, escalations, documentation, and operational follow-up.. . Key Responsibilities. . . Provide . Tier 1/Tier 2 IT support. for Windows/macOS devices, peripherals, Microsoft 365 applications, browsers, VPN, Wi-Fi, and conference room AV.. . Troubleshoot hardware, software, operating system, connectivity, and access-related issues for onsite and remote employees.. . Support . employee onboarding and offboarding. , including laptop setup, account/access provisioning, first-day IT support, equipment recovery, and access removal.. . Manage user accounts and application access, including password resets, MFA, shared mailboxes, distribution lists, group memberships, and SaaS applications.. . Maintain . IT hardware and asset inventory. , coordinate device shipping, replacements, repairs, warranty claims, and keep asset records up to date.. . Manage IT incidents and service requests through the ticketing system, ensuring timely resolution within SLAs and proper documentation and escalation.. . Provide basic . network and office IT support. , including Wi-Fi, VPN, conference room systems, and coordination with network/infrastructure teams or vendors when required.. . Create and maintain IT documentation, including troubleshooting guides, onboarding/offboarding checklists, asset procedures, and knowledge base articles.. . Identify recurring issues and recommend improvements to IT support processes and the overall employee experience.. . . Required Qualifications:. . . 1 – 3 years of experience in IT support, desktop support, service desk, or IT administration. . Strong experience supporting Windows laptops. . Basic to intermediate macOS support experience. . Experience with Microsoft 365: Outlook, Teams, OneDrive, SharePoint, Office apps. . Experience troubleshooting hardware, software, network, and access issues. . Familiarity with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar. . Good understanding of user accounts, groups, MFA, and basic access management. . Experience supporting remote users. . Strong written and verbal English communication skills. . Ability to work independently and follow documented processes. . Strong customer service mindset. . .  . . Preferred Qualifications. . . Experience with Microsoft Intune, Jamf, or other device management tools. . Experience with Entra ID / Azure AD basic administration. . Experience with Zoom, Slack, Google Workspace, or other collaboration tools. . Basic PowerShell scripting knowledge. . Experience with asset management tools. . Experience supporting global teams. . ITIL Foundation certification preferred but not required. . Microsoft 365 Fundamentals or Azure Fundamentals certification preferred. . .  . .  . .