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Ticketing Coordinator at Fresh Prints. . Location: India and the Philippines (Remote). About Frontier. . Frontier. is a subsidiary of . Fresh Prints. . Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it . Frontier. .. . At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.. . Think of us as your personal talent agent — and good luck with the application!. 😊. . About 100x and the ticketing team. . 100x Hospitality builds VIP packages, travel packages, and destination events for major touring artists, festivals, and live entertainment partners. Our Artist Services division runs VIP programs on 30+ active tours at a time, and our Presents division produces our own destination events, many of them international.. . The ticketing team is small and busy. A Ticketing Director leads it, a Ticketing Manager owns builds, inventory changes, ADA requests, refunds, and vendor relationships, and a coordinator owns the daily and weekly reporting cadence that keeps partners informed. This role is that coordinator seat, working remotely and reporting to the Ticketing Manager.. . Role summary. . Title: Ticketing Coordinator. Reports to the Ticketing Manager, with day-to-day direction from the Ticketing Director.. . This person owns the reporting rhythm of the ticketing team. Every day, they pull sales counts across our ticketing platforms and send a midday counts email. Every week they build and send VIP and travel package sales updates to artist managers, agents, and promoters on a portfolio of roughly 15 to 20 tours. Around each show, they confirm VIP sales are closed on time and reconcile what sold against what we were allocated.. . The work is detail-heavy and deadline-driven, and much of it goes straight to outside partners, so accuracy and clear written English matter more than anything else.. . Core responsibilities. . The list below reflects the work this seat actually does today, roughly in order of how much time it takes.. . Weekly partner counts (the heart of the job). . . Pull weekly VIP and travel package sales for each assigned tour from Ticketmaster, AXS, Tixr, or venue box office reports, depending on how that tour is ticketed. . Update the master counts grid and build the per-tour sales summary: sold, allocated, open, and percent sold, plus change since the last update. . Draft and send the weekly counts email to each tour's management, agency, and promoter contacts, typically on Wednesdays. . Flag tours where sales are lagging and prepare hold release recommendations for internal sign-off before they go to the partner. . Roll up an internal department summary of all Artist Services counts for leadership. . . Daily reporting and inbox. . . Send a daily counts email by 12 PM ET covering our owned destination events, with day-over-day changes. . Monitor the shared ticket counts inbox each day and route partner questions, data requests, and issues to the right owner. . . Per-show execution. . . Confirm VIP packages go offsale on time for each show, usually 3 to 7 days before the date. . Complete post-show ticketing settlements: what sold against what was allocated, fees, holds released or returned, and net to partner. . Track refunds and price adjustments, including ones a venue processes on its own, so our records reconcile. . Request purchaser lists from venues and chase the slow ones. . . Program setup and support. . . Send ticketing details and hold requests to venues and promoters ahead of presales. . Check that presale and on-sale links work and match what was built. . Spot-check pricing and package data across platforms and raise discrepancies. . Help Guest Services with ticketing questions from VIP and travel package buyers. . Keep source notes current for every tour (which platform, which login, which venue contact) so the work is never stuck in one person's head. . . Tools and systems. . . . . . Category. . . . What we use. . . . . . Ticketing platforms. . . . Ticketmaster (TM1 and ISM), AXS, Tixr, Ticketstoday, venue box office reports. . . . . . Internal data. . . . Web-based database; master counts grid in Google Sheets. . . . . . Work management. . . . Asana (task queues per tour and per show). . . . . . Communication. . . . Gmail, Google Workspace, Slack, Google Meet. . . . . . Reporting. . . . Excel and Google Sheets for counts, settlements, and attachments. . . . . . We're automating parts of the counts work with Claude and scripts, so comfort working alongside Claude is a plus.. . Schedule and hours. . Full time, Monday through Friday, overlap with US Eastern business hours each day. . . . Pull work (counts, settlements, reconciliation) can happen outside the overlap window. . Wednesdays are the heaviest day because weekly partner sends go out then. . Occasional flexibility around presales, on-sales, and show weeks, agreed in advance. . . Qualifications. . Required. . . Strong spreadsheet skills: lookups, pivots, clean formatting, and catching numbers that don't add up. . Excellent written English. Partner emails go to senior music industry contacts and need to read as polished and confident. . Careful with detail and reliable on recurring deadlines. . Comfortable managing a large queue of recurring tasks in a tool like Asana without reminders. . . Preferred. . . Hands-on experience with Ticketmaster (TM1 or ISM), AXS, or Tixr. . Background in live music or travel and hospitality. . Familiarity with settlement or reconciliation work. . Experience working remotely for a US-based team. . . Visit us at:. https://www.100xhospitality.com/. .