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IT Team Leader at Melio. . Location: Tel Aviv. As an IT Service Team Leader, you will manage a small, hands-on IT team that supports a fully SaaS-based environment. You’ll lead daily operations, deliver onboarding, manage identity and endpoint platforms, maintain technical assets, and ensure high service standards across the company.. . This is a hybrid role involving both leadership and direct technical work, supporting remote and local employees. You’ll be responsible for delivering a smooth employee experience through tooling, troubleshooting, automation, and strong communication.. . This role reports to the Chief Information Security Officer. . Qualifications: . . . 2+ years of experience in IT support or service operations management. . Experience leading or mentoring team members while remaining hands-on. . Strong troubleshooting and communication skills. . Familiarity with SaaS-first environments and access/security practices. . Organized, proactive, and focused on service quality and process improvement. . . A day in the life and how you’ll make an impact:. . Service Management & Support. . . Lead day-to-day IT support operations across on-site and remote environments. . . Endpoint, Identity & Access. . . Administer device management platforms for laptops and mobile devices. . Manage identity and access platforms, enforcing security policies and workflows. . . Infrastructure & Security. . . Support local network components including Wi-Fi, firewalls, and internet services. . . Tooling & Automation. . . Implement and maintain low-code/no-code workflow automation for frequent IT tasks. . . Inventory & Licensing. . . Maintain accurate inventory of all hardware and software assets. . . Collaboration & A/V Support. . . Provide technical support for hybrid company meetings and events. . Ensure reliability and quality in audio/video setups and meeting spaces. . . About Melio: . . Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.. . With offices in New York, Denver, and Tel Aviv, and a vibrant work culture, Melio is expanding every single day. We are a diverse group of people who love what we do and do what we love. If you are a driven and passionate team player, you will fit right in. We are an equal-opportunity employer and are always on the lookout for top-notch talent—please reach out if you would like to join us on this exciting journey!.