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IT Specialist at Engine. . Location: Denver, Colorado, United States. Join Our Journey at Engine. . At Engine, we’re revolutionizing work travel. Our modern travel platform isn’t just about booking trips; it’s about transforming how businesses and their teams experience travel. From seamless booking options with top airlines, hotels, and car rental providers to single-invoice billing and flexible trip modifications, we make travel not only easier to manage but also enjoyable. Backed by powerhouse investors like Telescope Partners, Blackstone, Elefund, and Permira, we’re growing fast—and we want you to be part of it.. Position Overview. :. We are seeking a highly motivated and detail-oriented Level I IT Support Specialist to join our IT team. The ideal candidate will have a strong ability to troubleshoot and resolve technical issues in a fast-paced environment while providing exceptional customer service to our employees. This role is critical to ensuring the smooth operation of our IT systems and contributing to the overall productivity of our staff.. . This role requires in-office presence on a hybrid basis in our Denver, CO location.. . Your Mission:. As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:. . . First-Level Technical Support: . Provide first-line troubleshooting and resolution for technical issues across Mac and PC hardware and software, ensuring minimal downtime for employees.. . Ticket Management: . Manage and respond to IT support tickets through Jira, ensuring timely resolution and proper documentation of all technical issues and solutions.. . System and Application Support: . Assist employees with the setup, configuration, and ongoing support of enterprise tools such as Google Workspace, Slack, Zoom, Okta, and more.. . User and Access Management: . Maintain and manage user accounts, permissions, and access controls, including onboarding and offboarding of employees with the appropriate IT resources.. . Software & Equipment Maintenance: . Install, configure, and routinely update software applications, operating systems, and IT hardware to ensure all systems run smoothly and securely.. . Collaboration & Escalation: . Work alongside other IT team members to resolve complex issues and continuously improve IT support processes.. . Documentation: . Create and maintain clear, concise documentation for internal procedures, troubleshooting steps, and knowledge base articles to enhance IT team efficiency.. . Customer Service: . Deliver exceptional support and build trust with employees by understanding their technical needs and providing thoughtful, solutions-oriented communication.. . . What You’ll Bring to Engine:. We’re looking for someone who’s ready to make an impact and grow alongside us:. . . Experience: . 2–3 years in IT support or a similar role, with proficiency in both Mac and PC environments. Comfortable working with ticketing systems like Jira and enterprise platforms such as Google Workspace, Slack, Zoom, and Okta.. . Tech-Savvy: . Strong troubleshooting skills across hardware, software, and systems. You’re confident installing, configuring, and maintaining IT tools in a dynamic environment.. . Communication & Collaboration: . You’re an excellent communicator and a team player, capable of working independently while keeping others in the loop. You thrive in a fast-paced startup culture and are committed to helping others succeed.. . Organized & Detail-Oriented: . You’re methodical in your approach, documenting everything clearly and managing multiple tasks with precision and reliability.. . Mindset:. You’re ready to roll up your sleeves, collaborate, and deliver results that matter.. . . Cash compensation: The base salary for this role is starting at a $80,000 - $100,000 base. Final compensation packages are determined by various factors, including prior experience and expertise.. The Engine Edge: Perks & Compensation. We believe in rewarding great work with great benefits:. . . Compensation:. Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.. . Benefits:. Check out our full list at. . engine.com/culture. .. . Environments for Success: . Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.. . . Perks and benefits may vary based on employment type, location, and more.. . Ready to Build the Future of Work Travel?. Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.