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IT Support at OLIVER Agency - APAC. . Location: Jakarta, Indonesia. Established in 2004, . OLIVER. is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences..  . . As a part of . The Brandtech Group. , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our . AI solutions. enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results..  . Role:. IT Support. . Location: . Jakarta, Indonesia . .  . . About the role: . . The role of the IT Support is to provide all technical support and procurement where possible for all staff within OLIVER APAC. They will need a keen eye for proactive solutions and not just reactive.. . The IT Support is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over e-mail, phone, person and directly on client site. Will be working closely with the wider IT team across the world.. .  . . What you will be doing:. . . Provide 1st and 2nd line support for users, PC, Mac and printer infrastructure.. . Understand and administer Active Directory. . Where possible provide server support. . Escalating IT issues to the Senior IT Manager where necessary. . Diagnosing and resolving technical issues. . Undertaking small- to medium-sized IT projects as instructed by the IT manager. . Manage and troubleshoot Office 365 and other cloud based systems. . Setting up and configuring new laptops and desktops. . Installing authorised software to laptops and desktops. . Strong knowledge and experience with VPN Technology. . Ensuring security and upgrades are applied to desktops and laptops and kept up to date. . Antivirus installation to all desktops and laptops. . Fault finding to laptops and desktops. . Reporting faults and maintaining logs on servers, desktops and laptops. . Completing internal user moves including phones. . Ensuring all logs for equipment and users are maintained. . Creating purchase requisitions for IT hardware/software. . Ensuring licensing for all software purchased is recorded and maintained. . Setting up new users and disabling expired accounts in accordance with HR requirements. . Support Mac OSX, Windows 10 and Windows 7 operating systems. . Utilise Casper and TeamViewer remote management tools. . Support to Senior Support Technician in solution analysis and design activities. . Maintaining current knowledge of relevant developments in respect of ICT and strategy within your role. . Ensuring that routine maintenance and processes are reviewed, maintained and completed. . .  . . What you need to be great in this role:. . . Minimum 3-5 years experience in IT support. . Have a Decent Internet Connection Minimum 100Mbps connection. . Strong Knowledge and experience on a MacOS environment.. . Excellent communications and written skills ability to speak and write English fluently. . . Preferred Skills. . . Certification in Microsoft Certifications and Cloud Computing Technologies is preferred. . Meraki Firewall and Switch experience is welcome. . Experience in IT domain, and IT Systems Administration in mid-to-large enterprise preferred. . Experience in troubleshooting and repairing PC and Mac systems. . Backup and restore software experience. . Enthusiastic self-starter, ability to self-taught. . Must be appropriately resourceful and a keen trouble-shooter. . Must have a professional attitude, good work ethic and efficiently pursue attention to detail. . Ability to work at any point in the specification and design part of the engineering lifecycle. . The candidate should be familiar with generation of reports and undertaking analysis using typical office environment tools such as Word, PowerPoint, Access, and Excel. . Knowledge of ITIL and its application. . Passion for and inquisitive about AI and new technologies. . Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical.. . . Req ID: 13200. . #LI-FA1 . #LI-Onsite. Our values shape everything we do:.  . . Be.  Ambitious.  to succeed  .  . . Be . Imaginative.  to push the boundaries of what’s possible  .  . . Be . Inspirational.  to do groundbreaking work  .  . . Be . always learning and listening. to understand  .  . . Be . Results-focused . . to exceed expectations  .  . . Be . actively pro-inclusive and anti-racist. across our community, clients and creations  .  . . OLIVER,. . a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.  . .  . .  OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.