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Help Desk Analyst at Iterable. . Location: REMOTE - US. Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.. . Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of . Inc’s Best Workplaces. and . Fastest Growing Companies. , and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on. Wealthfront’s Career Launching Companies List. and has held a top 10 ranking on the. Top 25 Companies Where Women Want to Work. .. . With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our. Culture. and. About Us. pages. Let’s shape the future of customer engagement together!. How you will make an impact:. . As an IT Support Analyst at Iterable, you will be a strong member of the team who takes on projects as well as manages the day to day support queue and tasks. You will help provide a world-class customer service experience, support conducting  training sessions for the team and maintain internal documentation for new processes that IT owns. You will help set the standard for how IT Operations supports our customers.  . . One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.. .  . . How you will make a difference:. . . Support and manage endpoint management platforms ensuring positive experience for customers and alignment with security guidelines.. . Provide in person support in the SF office supporting Iterators and executive leadership onsites. . . Support in office  and offsite SFO  company events that require IT support and setup. . . Integrate applications to our idp as new vendors get onboarded (Okta). . Conduct monthly, quarterly and annual audits to ensure efficient hardware and software management. . Meet user expectations and meet user expectations for great service and uphold our two hour response SLA. . Provide day to day support to our customers, ensuring positive customer service.. . Provide in office support to ensure a healthy, functioning office for employees to enjoy and work from. . . Coordinate special projects and system upgrades . . Provide technical support and guidance to team members. . . We are looking for people who:. . . Have experience with Okta (Identity Access Management) . . Demonstrate experience with administrative tools and privileges in Zoom, Slack, Gmail and Chrome. . Familiar with user access audits, reviewing   SOC2 and/or ISO27001 controls . . Have some technical background and/or hands-on experience with networking, including an understanding of routers, switches, WiFi, etc. . Embody customer service and communication skills . . Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail. . . Bonus Points. . . Coding Experience (Git, Github, Python, Bash). . Experience with JAMF and Intune. . Okta Administration Certification . . ACMT & ACIT Certified . . . The US base salary range for this position at the start of employment is $105,000 - $154,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.. . Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among other. Recruitment Disclaimer:. . Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:. . . Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.. . Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).. . Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.. . . You may see all job vacancies on our official Iterable channels:. . . Official Iterable website, Careers page: . https://iterable.com/careers/. . Official LinkedIn Jobs page: . https://www.linkedin.com/company/iterable/jobs/. . . Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at . [email protected].  . upon receiving a suspicious job offer.. . Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.