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Accountability and Conflict of Interest (CoI) Officer - Internals Only - Idleb. at GOAL Syria. . Location: Idleb, Syria. General Description of the Programme:. . GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.. . GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced households.. .  . . Job Purpose:. . Working within the Accountability team of GOAL Syria, the main function of the Accountability and COI Officer is to collect and respond to beneficiary feedback to improve GOAL’s accountability to the community, the participatory nature of its programming, to ensure that stakeholders feel heard, and Support the COI Reviewer and Validator with reviewing and processing COI declarations submitted by GOAL staff. It helps to promote a culture of accountability and ethics, an understanding of the necessity of accountability to affected populations, processes and policies throughout GOAL, and the implications of unaccountability.. . The Accountability and COI Officer will refer all communications received on a daily basis from communities and programme stakeholders to be addressed and followed up properly. The Accountability and COI Officer will work closely with the Accountability Manager to respond and coordinate findings to broaden organizational knowledge on community needs and project impact.. .  . . Duties, Objectives, and Competencies. . Complaints Feedback Mechanism (CFM). . . Receive, analyze, and segregate all communications received through the accountability channels established in Syria for serious complaints.. . Respond and refer all communications received at the CFM channels to the key focal person at each entity (investigations, programmes, or systems).. . Work closely with the Accountability Manager to define and organize information. . Follow up on action points with appropriate departments, entities/sectors, and respond to raised issues as. . Work with the Accountability Manager to ensure that the CFM and Whistleblowing procedures for serious cases are adapted to the context, ensuring their access and availability to staff and project participants.. . Follow up on pending complaints with relevant parties to ensure the communicator receives a response to their. . .  . . Referral and Sharing Allegations. . . Work closely with the investigation department to share allegations received at the CFM channels related to Serious Complaints, including data entry and updates.. . Ensure that recommendations/actions are well recorded and communicated with the Accountability Manager to inform programming and address issues on time.. . .  . . Reporting and Report Writing. . . Report daily CFM activities to the Accountability Manager, flagging any pending issues or problems faced while acting upon the CFM channels.. . Ensure proper recording and filing of accountability data such as serious complaints, follow-ups/referrals, and management of data such as schedules, outcomes, databases, and other documents.. . Compile and submit timely reports on a weekly, monthly, or quarterly basis to the Accountability Manager when. . Work with the Accountability Manager to tailor complaints and feedback report templates according to donor requirements, based on the provided specifications.. . Analyze community feedback to identify key lessons learned, and support the Accountability Manager in tracking, documenting, and logging these insights into the internal system and HQ Lessons Learned Tracker (LOT).. . Carry out additional responsibilities as assigned by the Accountability. . .  . . Conflict of Interest (CoI). . . Support the COI Reviewer and Validator with reviewing and processing COI declarations submitted by GOAL. . Contact declarants for additional information about their COI declarations, if. . Advise GOAL staff on COI-related matters and. . Communicate with the COI Reviewer and IT department regarding any issues with the COI. . Update the COI daily record and keep the line manager informed of daily work. . Prepare quarterly reports on COI. . Carry out additional responsibilities as assigned by the line manager. . .  . . Requirements. . Essential:. .  . . . Degree-level qualification in Social Studies, Humanities, Human Rights, Business Administration, or other relevant. . Two years of experience working with humanitarian. . Minimum of two year’s work experience in handling feedback and complaints systems, or customer relations that include acting upon a feedback and complaints system.. . Experience in report. . Ability to handle sensitive information shared by beneficiaries or. . Ability to handle remote communications professionally and. . Demonstrated experience with data analysis and presentation tools/programmes (Microsoft Office: Teams, PowerBI, Word, PowerPoint, Excel, and Outlook).. . Demonstrated experience with social media platforms (Facebook, WhatsApp, Telegram, Twitter, ).. . Excellent communication and interpersonal. . Eagerness to learn, patience, and good listening. . Fluency in written/spoken Arabic and. . .  . . Desired:. . . Experience in liaising with different internal. . Good understanding of Child Protection and Gender issues – advantage if in the Syrian. . Commitment to beneficiary accountability, humanitarian ethics, child protection, and. . Very good understanding of accountability standards, principles, and. . Ability to handle pressure and work on different tasks. . Previous experience working in the INGO or humanitarian sector and understanding of the context of. . .  . .  . . Interested?.  Then apply for this position via clicking on the ". apply now". button and fill out the application form. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. Please note that only shortlisted candidates will be contacted.. . Application deadline is.  . Within 1 week of posting date.  - closing date will be on Thursday June 26, 2025. . .  . . Accountability Within GOAL. . A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a. . job with GOAL will be expected to adhere to the following key areas of accountability:. . . Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles, and unacceptable behaviour protocols.. . Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming. . Report any concerns about inappropriate behaviour of a GOAL staff or. . .  . . Safeguarding. . Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury, and any other harm. One of the ways that GOAL shows this ongoing commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates. .  . . General Terms and Conditions. . This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.. . Any published closing dates are estimated. Due to the nature of GOAL’s work, we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.. . Thank you.. .