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VIP Key Account Manager (Cv English) at Betsson Group. . Location: Buenos Aires. At Betsson Group. , we are expanding our VIP team and looking for a . Key Account Manager. to join us in Buenos Aires (hybrid model 3x2). . The Wow. . This is your chance to work in a high-impact, data-driven, and customer-centric environment where your input will directly influence loyalty, retention, and revenue.. . A TASTER OF WHAT YOU WILL BE DOING. . . . . . Manage a portfolio of 200+ active VIP customers, focusing on retention, satisfaction, and maximizing customer lifetime value.. . . . Build strong, trust-based relationships with high-value players through personalized communication via multiple channels.. . . . Proactively identify VIP needs, pain points, and preferences to offer tailored promotions, rewards, and exclusive experiences.. . . . Support Product Managers and CRM teams by contributing to the planning and execution of VIP campaigns.. . . . Monitor individual player activity to anticipate churn, identify trends, and take action to optimize engagement.. . . . Continuously improve communication strategies and VIP experience quality.. . . . Collaborate closely with internal teams including Payments, CS, Risk, and CRM to ensure seamless VIP operations.. . . . . . . What we’re looking for:. . . . Native-level communication skills in . Argentinian Spanish. , both spoken and written. Proficiency in English is a strong asset to collaborate across international teams.. . . . Experience managing a client portfolio in iGaming, betting, fintech, sports, entertainment, or other digital services.. . . . Proven track record of direct customer interaction, relationship building, and managing customer needs and pain points.. . . . Solid understanding of . VIP management. , CRM tools, segmentation, and campaign execution.. . . . Goal-oriented, analytical, and confident working with KPIs and performance metrics.. . . . Commercial mindset and a passion for what drives revenue and long-term customer value.. . . . Detail-oriented with excellent communication skills.. . . . Strong passion for . sports and casino. – you speak the language of your customers.. . . Hybrid Model: 3 days in office 2 remote. . Office: Nuñez. . . . Challenge Accepted? . . By submitting your application, you understand that your personal data will be processed as set out in our . Privacy Policy