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IT Analyst at Clear Street. . Location: New York, NY. About Clear Street:. . Clear Street is modernizing the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy infrastructure used across capital markets.. . We started from scratch by building a completely cloud-native clearing and custody system designed for today’s complex, global market. Our platform is fully integrated with central clearing houses and exchanges to support billions in trading volume per day. We’ve agonized about our data model abstractions, created horizontal scalability, and crafted thoughtful APIs. All so we can provide a best-in-class experience for our clients.. . By combining highly-skilled product and engineering talent with seasoned finance professionals, we’re building the essentials to compete in today’s fast-paced markets.. . The Team:. . As a member of our Corporate IT team, you will ensure current employees and new hires receive the technical support necessary for success. You will gain a deep understanding of the different vertices of our business in order to provide efficient and meaningful technical solutions. You will collaborate with technical and non technical stakeholders in an ongoing effort to optimize on efficiency and user experiences. The team is also composed of experienced technologists covering systems and networking.. . You Will:. . - Provide high-touch technical assistance for incoming queries and issues related to computer systems, software, and hardware.. - Provide IT assistance to onsite and remote employees, contingent workers, and vendors.. - Contribute to the Clear Street onboarding experience by providing new hires a friendly and thoughtful introduction to Clear Street technology.. - Facilitate the provisioning of Clear Street corporate hardware and software for new hire onboarding and fleet upgrades.. - Update and maintain detailed external and internal IT documentation as well as inventory management.. - Directly impact the efficiency of our company and team by seeking out and eliminating repetitive tasks. - Contribute to project and BAU work in the datacenter. . Requirements:. . - You have 1+ years of experience providing Windows and MacOS desktop support to both technical and nontechnical users.. - You have 1+ years of experience providing MS:Office support, specifically Outlook and Excel.. - You have a strong interest in IT and are interested in a long term career in systems or networking.. - You are a determined problem solver; you enjoy systematically approaching new issues to learn how to solve them.. - You are able to independently manage and prioritize workload and projects.. - You possess outstanding interpersonal and communication skills.. - You are empathetic, humble, and possess a strong focus on customer service.. - You are able to lift loads of at least 30 pounds / 15 kilos. . Bonus Points:. - Past experience with identity management.. - Experience supporting Slack, Dropbox, Jira, Confluence, Zoom, Calendars.. - Experience with iOS.. - Experience writing Bash or Python scripts for automation.. . We offer:. . - The opportunity to join a small and growing team of good people, where you can make a difference.. - An environment that embraces the utility of a DevOps oriented culture and combines it with a focus on CI/CD methodology.. . The Base Salary Range for this role is $55,000 - $75,000.00. This range is representative of the starting base salaries for this role at Clear Street. Where a candidate falls in this range will be based on job related factors such as relevant experience, skills, and location. This range represents Base Salary only, which is just one element of Clear Street's total compensation. The range stated does not include other factors of total compensation such as bonuses or equity.. . At Clear Street, we offer competitive compensation packages, company equity, 401k matching, gender neutral parental leave, and full medical, dental and vision insurance. Our belief has always been that we are better as a business when we are all together in person. As such, beginning on January 2, 2023, we are requiring employees to be in the office 4 days per week. In-office benefits include lunch stipends, fully stocked kitchens, happy hours, a great location, and amazing views.. . Our top priority is our people. We’re continuously investing in a culture that promotes collaboration. We help each other through challenges and celebrate each other's successes. We believe that modern workplaces succeed by virtue of having high-performance workforces that are diverse — in ideas, in cultures, and in experiences. We put in the effort to make such a workplace a daily reality and are proud to be an equal opportunity employer. . .