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Senior Program Manager at ALX Africa. . Location: Remote. ABOUT ALX AFRICA. . ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. . By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.. . With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.. . We achieve this by:. . . Providing young professionals with access to the most in-demand tech skills that will power the future.. . Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.. . Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. . . .  Visit our website . www.alxafrica.com. to learn more about our digital revolution.. . ABOUT THE ROLE. . ALX Ventures is building the next generation of entrepreneurial talent across Africa. We equip ambitious founders, freelancers, and future builders with the tools, coaching, and community they need to launch impactful ventures. As . Senior Program Manager. , you will be responsible for leading the delivery of our three core programs: the Founder Academy, Freelancer Academy, and Incubator.. . You will directly manage the Program Managers for each of these verticals, ensuring operational excellence, learner success, and programmatic impact. You may also play a more hands-on role with the Incubator, shaping our approach to founder selection, coaching, and venture support. This is a senior leadership role at the heart of ALX Ventures’ mission, requiring strong execution, cross-functional collaboration, and a deep commitment to the success of our entrepreneurs.. . RESPONSIBILITIES. . Operational Blueprint. . . Lead the design and continuous refinement of the operational blueprint for delivering the Founder Academy, Freelancer Academy, and Incubator at scale.. . Oversee the implementation of this blueprint across programs and adapt based on feedback, data insights, and evolving business needs.. . . Stakeholder Coordination and Systems Management. . . Serve as the main point of contact for internal stakeholders (e.g. Selection, Learning Design, Engineering, Product, Data, Marketing, City Teams) to ensure coordination and alignment across the entire learner journey.. . Proactively identify and remove bottlenecks or silos across the academies, while cascading learnings to senior leadership and the wider team.. . Collaborate with technical teams to ensure the LMS, Portal, and communication tools are optimized and analytics-ready to support effective learner engagement and program management.. . . Learner Experience and Support Ecosystem. . . Shape and implement a cohesive end-to-end learner experience across all three academies, incorporating mental health support, safeguarding, community engagement, mentorship, and career services.. . Serve as the decision-maker in complex learner situations (e.g., eligibility issues, learner misconduct), ensuring alignment with our learner code of conduct and values.. . Continuously refine learner-facing policies and touchpoints based on learner feedback and outcome tracking.. . . Program Management & Stakeholder Engagement. . . Own the program calendar and oversee cohort scheduling and rollouts, working closely with PMs and cross-functional teams to deliver consistent experiences.. . Ensure the smooth delivery of concurrent program cohorts by supporting PMs in operational planning, execution, and troubleshooting.. . Establish collaborative relationships with teams such as Curriculum, Selection, City Teams, Marketing, and Talent Experience to ensure programs are aligned and high-performing.. . Liaise with external stakeholders (e.g., exam providers, credentialing bodies) to manage resources like licenses and certifications, particularly for technical or partner-supported tracks.. . . People Management. . . Directly manage Program Managers for each academy, coaching and mentoring them to lead with ownership, adaptability, and learner-centric thinking.. . Set and track clear KPIs across the delivery team and ensure alignment with the goals of each program vertical.. . Lead hiring efforts for key delivery roles, and design growth pathways and professional development plans for all team members within the delivery organization.. . . Data, Insights, and Reporting. . . Collaborate with the Data team to ensure robust data capture on learner progress, completion, and outcomes across all programs.. . Work with leadership to define and track success metrics for each program vertical, including learner NPS, graduation rates, venture creation, freelance income, or investment secured.. . Synthesize data and learner feedback to continuously inform strategic decisions and improve program quality.. . Provide regular reports and insights to the Director of Talent Readiness and ALX senior leadership, serving as the owner of delivery performance across ALX Ventures programs.. . . Product Ownership and Program Development. . . Serve as product owner for new or evolving learning streams, especially in areas of venture acceleration and founder development.. . Collaborate with cross-functional teams (Curriculum, Design, Marketing, Community) to ensure program-market fit and a compelling value proposition for learners.. . Maintain and evolve program roadmaps in response to learner outcomes, market signals, and emerging opportunities.. . Ensure that the voice of the learner and founder is central in all program development and iteration efforts.. . . REQUIREMENTS. . Essential. . . 7+ years of experience in program management or operations in early-stage venture ecosystems, startup accelerators, or founder support programs.. . Past experience founding or co-founding a technology startup.. . Deep familiarity with the venture ecosystem of at least one of our core 8 hub markets (Johannesburg, Kigali, Nairobi, Addis Ababa, Cairo, Casablanca, Accra and Lagos).. . Proven track record leading cross-functional teams and managing program operations across multiple countries in a remote or hybrid work environment.. . Strong people management experience with a focus on coaching, accountability, and culture-building.. . Ability to synthesize data and insights into operational improvements and executive-level reporting.. . Experience managing simultaneous projects or cohorts in fast-paced environments.. . Excellent communication and stakeholder management skills.. . . Preferable. . . Experience in securing venture capital or participating first-hand in a world-class startup incubator, accelerator or venture studio.. . Deep familiarity with the venture ecosystems in more than one of our core 8 markets.. . Background in learning, talent development, or workforce readiness programs.. . Experience working with LMS platforms, community tools, or learner analytics systems.. . . Person Specification/Attributes. . . Courage:. Willingness to speak up, challenge the status quo, and embrace new challenges.. . Humility:. Openness to learning, seeking help when needed, and a focus on serving others.. . Adventure:. A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.. . Initiative:. Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.. . Resilience:. The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.. . .  . . Employment Type. . This role is a full-time position.. . Work Hours. . The required work hours are 40hrs per week.. . Preferred Timezones. . The preferred time zones are GMT to GMT+3.. . Disclaimer:. ALX Africa does not charge fees or request payments at any stage of hiring. Be cautious of anyone claiming otherwise. Report suspicious activity to . [email protected]. . --