Customer Love Associate - Seasonal - (Remote - TX based) at Reformation

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Customer Love Associate - Seasonal - (Remote - TX based) at Reformation. . Location: Remote (TX). Who We Are:. . Being naked is the #1 most sustainable option. We're #2.. . Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of . Fast Company’s Brands That Matter. . and winning a . Best Carbon Footprint. . award, we have big goals like being . Climate Positive by 2025. , . Circular by 2030. , and pushing the whole industry forward along the way.. . Our work has gotten love in . Drapers. . and . Sourcing Journal. , and. . TIME. . wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.. . We're a global brand with 50+ stores (and counting) around the world, and our own. . sustainable factory in LA. . We innovate across categories like . accessories. , . swimwear. , and . sleepwear. , and we reach millions of people with campaigns like . this. ,. . this. , and . this. . . . None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.. . And starting right now, we want to do all that. with you.. .  . . Position Name. :. . Seasonal Customer Love Associate. . Reports to:. . Customer Love Lead . . What You’ll Do:  . . . Provide consistently magical customer service across all customer service channels. . Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships. . Consistently meet and exceed performance goals. . Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item. . Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible. . Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development. . Get to know the ins and outs of all aspects of the business and gain exposure to different teams. . . Who You Are: . . . Smart, incredibly organized, and driven towards excellence. . Passionate about Reformation’s mission and products. . An incredibly friendly person who loves interacting with people and never loses their cool. . Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies. . Positive and willing to take on any task, big or small. . Strong communication skills across all customer service channels, including email, text, and chat. . Able to meet deadlines consistently while juggling multiple tasks; excellent with time management. . Flexible and able to work in a constantly changing environment . . Productive, focused work style to successfully meet case volume expectations. . . Extra Credit:. . . Prior experience on an e-commerce customer service team. . Proficiency with Kustomer and Google Suite. . . Availability:. . We’re currently hiring for Seasonal roles with both part-time and full-time availability needed in September, our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.. . Top-performing Seasonal employees may be asked to extend their contract and join us for the winter peak season from mid-November through January. They may also be considered for permanent roles on our core team, based on business needs and individual performance.. . . Part-Time: 16–29 hours/week, with occasional weekend shifts required. . Full-Time: 32–40 hours/week, with occasional weekend shifts required. . . Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most.. . Compensation:.                        . . The wage for this position is $17.60 - $18.65 per hour, depending on location.     . .  . . TO APPLY:. . Please submit your resume and a short cover letter telling us about yourself and why you are a great fit.