We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Head of AI at LivePerson. . Location: remote US.  . LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  . . At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. . .  . . Overview:. . Our goal is to deliver the next-generation of Conversational AI (CAI) by leveraging and creating the latest in Generative AI technology. We are looking for a Head of AI to lead our AI strategy and AI technical team, reporting directly to the Chief Technology & Product Officer. This role is multifaceted, spanning technical ownership, AI Governance, and thought leadership, and this individual will be instrumental in shaping the AI vision of LivePerson.   . .  . . Responsibilities. . . Strategic Direction and Roadmap Development:. Define and execute AI strategy by balancing formal roadmap work with innovation-focused projects. Prioritize initiatives based on customer conversations, internal stakeholder feedback, and an understanding of future industry trends.. . Team Leadership and Project Oversight:. Lead and manage the AI/ML team across a diverse portfolio of active projects across Generative AI and traditional ML methods.. . Operational Process and Mentorship:. Establish the team's operating procedure as well as serve as a mentor to team members.  . . AI Governance, Risk, and Compliance:. Oversee all AI governance activities to ensure the responsible deployment of technology. This includes developing internal compliance documents, establishing customer facing AI Governance assets, and defining the overall AI governance strategy.. . Cross-functional Impact: . Partner with Product, Engineering, and Go-To-Market leaders to ensure AI capabilities translate into differentiated customer experiences, measurable outcomes, and revenue growth.. . Thought Leadership & External Engagement:. Represent LivePerson externally as a thought leader in AI through webinars, conferences and publications.. . .  . . Qualifications:. . . Advanced Degree and Experience:. A Master's or Ph.D. in Computer Science, Artificial Intelligence, Machine Learning, or a related field, coupled with a minimum of 10-15 years of experience in the AI/ML space, including at least 5-7 years in a leadership capacity.. . Strategic and Visionary Leadership:. Proven ability to develop and execute a strategic vision for an AI team, with a demonstrated talent for balancing long-term roadmap initiatives with agile, innovation-focused projects.. . Expertise in Enterprise AI Applications:. Deep technical expertise in a range of AI and machine learning disciplines relevant to enterprise applications, including natural language processing (NLP), generative AI, large language models (LLMs), and data analysis.. . Proven Track Record of Shipping Products:. A strong history of leading AI projects from conception to successful deployment as customer-facing products, with a focus on creating tangible business value.. . Exceptional People Management Skills:. Demonstrated experience in leading, mentoring, and growing a high-performing team of AI/ML scientists and engineers, with the ability to foster a collaborative and innovative team culture.. . Strong Business Acumen and Customer Focus:. Experience in a customer-facing role, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences, and a proven ability to partner with sales and other business units to drive customer success.. . Expertise in AI Governance, Risk, and Compliance:. In-depth knowledge of AI ethics, security, and compliance, with hands-on experience in developing and implementing AI governance frameworks, conducting bias analyses, and creating documentation for relevant stakeholders.. . Operational Excellence:. Proven track record of establishing and refining operational processes for an AI team, including project management, quality assurance, and support workflows, with an eye toward efficiency and scalability.. . Cross-Functional Collaboration:. Tangible experience working effectively across different departments and with various stakeholders, from sales and marketing to legal and compliance, to ensure the successful and responsible deployment of AI technologies.. . .  . .  . . Benefits: . . The salary range for this role will be between $250,000 to $315,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:. . . Health: medical, dental, and vision insurance and wellbeing resources and programs. . Time away: Public holidays and discretionary PTO package for flexible days off with manager approval. . Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability. . Family: parental leave, maternity support, fertility services. . Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts. . #LI-Remote. . .  . . Why you’ll love working here. :.  . . As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. . . Belonging at LivePerson:. . We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.. . We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.. . The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @. liveperson.com. email address.. . LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact . [email protected]. .  . .