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IT Technician I (Sacramento) at Intelligent Technical Solutions. . Location: Sacramento, CA. Job Description:. . Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.. . Job Responsibilities:. . . This role is expected to be able to resolve the following technical issues with little or no assistance:. . . Workstation operating system issues of any kind.. . Printer issues of any kind.. . Standard business application (Office, etc.) issues of any kind.. . Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.. . Basic networking troubleshooting related to desktop connectivity.. . Answer incoming Quick Fix calls from clients.. . . . Job Qualifications:. . . . Experience with Windows and Mac OS troubleshooting.. . Prior experience in Helpdesk support or a similar role.. . Skilled in application troubleshooting, PC deployments/imaging, and user profile management.. . Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.. . Experience with Managed Service Providers (MSPs) is highly desirable.. . Valid driver's license and access to a vehicle for client visits.. . . Job KPIs:. . . . First-touch closed:. Each ticket that is completed with only one time entry contributes to this number.. . Utilization:. The percentage of time that you are on the clock and billing time to client tickets. . CSAT: . Scores filled out by clients using the rating system in tickets. . . Compensation. . Pay rate ranges from . $16.85 up to $25.30 per hour . and vary by experience and location.. . . Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.. . (Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.). . . Benefits. . . Paid US Holiday. . Paid Time off . . Comprehensive Health Plans. . Life and Accident Insurance. . Accident and Disability Coverage. . Company-paid training and certification. . Retirement Security. . Health & Wellness Program. . Salary Advancement. . . You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). . Then, someone from our team will reach out to you as soon as possible. :. . Step 1: Complete this pre-recorded video interview: . PRE-RECORDED VIDEO INTERVIEW. . Step 2: Please go to this link for a short technical quiz:.  . PRE-EMPLOYMENT ASSESSMENT. .  . .